it support analyst

it support analyst Winnipeg

Clear Concepts (Canada)
Full Time Winnipeg 66000 - 43760 CAD ANNUAL Today
Job description

We are looking for an adaptable, self-motivated, and passionate IT Support Analyst to join our expanding IT team. Continued sustained growth opens up this full-time position. Our benefits package includes a subsidized health plan, pension plan, and a number of other benefits. Please apply only if you like continued skill improvement in an awesome dynamic environment surrounded by a supportive team of professional peers. This role is very client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high-profile clients.

Qualifications and Skills

The ideal candidate will possess the following:

  • Degree or diploma in a computer-related program at an accredited technical college or equivalent certification
  • Any up-to-date IT qualifications (Microsoft, Cisco, CompTIA etc.) are considered an asset
  • Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11
  • Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
  • Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration
  • Good understanding of WAN and LAN communications (switches, modems, firewalls, and routers)
  • Working knowledge of Android and iPhone iOS
  • Experience troubleshooting both hardware and software issues
  • VMware, Proxmox and Microsoft virtualization is considered an asset
  • Understanding telephony systems is considered an asset
  • MacOS is considered an asset
  • Excellent verbal and written communications skills in English
  • Excellent customer service skills
  • Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must
  • Candidates must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
  • Available to work Monday through Friday, as well as occasional evenings and weekends and for occasional travel to other cities as required

Experience:

  • 1+ years of experience in a technology environment or similar role

Responsibilities:

  • Reproduce, diagnose, and resolve technical problems encountered by clients, where required providing advice and training to clients
  • Communicate using phone, email, chat, and in-person with clients, providing technical support for our clients either remotely or in person
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Accurately log the support provided and time taken in the helpdesk software
  • Pick up tickets from the appropriate ticket queue
  • Document solutions to the technical problems experienced in our internal knowledge base
  • Work with the team to maintain our client’s documentation

Clear Concepts is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

About Clear Concepts (Canada)

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.clearconcepts.ca

it support analyst
Clear Concepts (Canada)

www.clearconcepts.ca
Winnipeg, Canada
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

Cinema Host (Temporary)
ODEON Cinemas Manchester, England 10.42 GBP HOURLY Today

Free access to our confidential Employee Assistance Programme an online platform that offers advice and support on topics including finance, health, and

Principal Corporate Counsel
Microsoft London, England 100588 - 101040 GBP ANNUAL Today

Our customers are in the midst of game-changing digital transformations and this attorney will have frequent contact with all levels of Microsoft account teams,

driver
Sense Birmingham, England 20961 - GBP ANNUAL Today

Looking for a new challenge?
Work with Sense and make a real difference to the lives of the people we support and their families.
This is a...

data engineer
Wattpad Halifax 136173 - 97550 CAD ANNUAL Today

Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006,...

Campaign Assistant
Webgains Bristol, England 22000 - 23000 GBP ANNUAL Today

Conduct training calls to help clients use our technical platform and improve their program performance. Advanced capability with Microsoft office products such