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Located in Ottawa, Ontario and reporting to the Director of IT Operations, the IT Support Analyst will be responsible for supporting the maintenance and operations of Canada ICI's IT environment. Based on the Microsoft technology stack, the incumbent will be managing resources based on Azure and Office 365 platforms, supporting team members across the country, and maintaining all company-owned hardware and software.

Responsibilities

• Set up, deploy, and maintain devices and user accounts using Windows AutoPilot, Azure Active Directory, and Microsoft Endpoint
• Diagnose, troubleshoot issues and train others with Microsoft Office 365 (including Word, Excel, Outlook, Teams, PowerPoint, OneNote), Cloud-based solutions (OneDrive, SharePoint), Windows 10/11, Adobe Acrobat, DocuSign, Hardware including (but not limited to) computers, peripherals, and mobile devices (iOS and Android), and basic Networking issues
• Provide end-user support as part of the IT Support team for 120-150 employees through email, phone, Teams chat or in-person, as well as updating and maintaining IT knowledge base
• Regular report generation
• Work in a team environment, in-office and remotely, including monthly travel to our offices in Eastern Canada (2-3 days per month) for in-person support and maintenance

Qualifications

• Minimum 2-year diploma in IT support or equivalent experience will be considered with a strong understanding of Microsoft Office 365 and Windows 10/11
• Practical experience supporting, troubleshooting, and resolving Windows, Hardware, Software, and basic networking issues.
• Knowledge of iOS, Android operating systems, PowerShell and Adobe Acrobat is an asset
• Excellent communication skills combined with an enthusiastic, service-oriented demeanour – whether in-person, on the phone, or in written communication.
• Must be organized, reliable, self-motivated, team-oriented, and able to work in a fast-paced environment.

Why work with us?

Canada ICI Capital Corporation boasts a dynamic team of talented individuals who are passionate about redefining commercial real estate in Canada. Our environment is fast-paced, innovative, progressive, and highly collaborative. In addition to our competitive compensation package (which includes salary, discretionary bonus, health benefits, access to additional IT training and certifications), we offer a work environment which is flexible, positive, inclusive, and supportive of professional growth.

About Canada ICI Capital Corporation

With eight offices across the country, we embody the diversity for which we strive. Not only are we passionate about building Canada's real estate future, we're also passionate about developing leaders. Our company operates on three core business principles: expertise, acumen, and integrity. These principles drive our company culture and our service-centric approach to business.

Canada ICI is committed to achieving a diverse and inclusive workforce and strongly encourages applications from diverse candidates.

While we thank all applicants for their interest, only those individuals selected for an interview will be contacted.