IT Specialist Hounslow, England
Job description
About the Company:
We are an equal opportunity driven company. Come and join our diverse team!
Khaadi is the leading fashion brand in Pakistan with over 50 stores across the country. Internationally we are building our reputation as the go to for Eastern Fashion. We have stores across UK and the Middle East. We serve our customers globally through our online stores. Join us to be part of a growing business. We operate at international standards with a family feel culture. With entrepreneurial leadership, new ideas and practices are experimented. We are constantly evolving and bettering ourselves and we love to hire people who can bring a new perspective. Every employee has the opportunity to learn the full business practices and operations regardless of their role. We are generous sharing our knowledge with those who want to learn.
About the Role:
The IT Specialist will provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. To manage the services within the company.
The ideal candidate has a working knowledge of fundamental operations of relevant software, hardware and other equipment, Microsoft AX, Computer hardware such as ePOS, Laptops, Printers, scanners mobile phone software.
Objectives of this role
- Helpdesk/ Support Management
- Manages user data access rights as per policy and provide support to end users
- Evaluates, analyzes and diagnosis and allocates Level II & III / unresolved issues to IT Service Partners appropriate - Redirect problems to correct resource
- Diagnose and resolve technical hardware and software issues
- Follow standard help desk procedures
- Administer help desk software
- Administers anti-virus servers
- Monitors and tracks compliance with IT equipment
- Drafts and maintains policy, standards and procedures for the customer service or service desk functions as per directions from IT Manager
- Keeping inventory of all IT equipment and software
- Discusses and understands network requirements for new stores / locations
- Supports in network upgradation requirement estimation and designs development initiatives (when required)
- Deploys network according to approved design and equipment guidelines into allocated slots / areas
- Configures equipment, undertakes commissioning tests
- Performs network health check and maintains network performance
- Monitors and analyzes equipment performance, capacity utilization and identifies performance gaps
- Inspects causes of network system chokes and takes appropriate actions for mitigation
- Provides end to end security services of network services
- Stay current with system information, changes and updates, Keep up to date with latest technologies
Required skills/ qualifications:
- Bachelor’s degree
- Experience in Microsoft AX, Computer hardware such as ePOS, Laptops, Printers, scanners mobile phone software
- Advanced Excel skills
- Excellent English oral and written
- Problem-solving
Job Type: Full-time
Salary: Up to £30,000.00 per year
Application question(s):
- What is your notice period?
Experience:
- IT Management: 5 years (required)
Work Location: In person
Expected start date: 31/07/2023
