it specialist Washington, DC
Job description
Duties
DIA employs a variety of professionals who serve throughout the workforce to ensure successful operations. To view this position’s duties, click Vacancies to be directed to DIA’s online application system. Please make note of the position title and 6-digit Job Opening ID number to which you are interested. You can scroll to the bottom of the page to locate the announcement or click on the “Advanced Search” link and enter in the 6-digit Job Opening ID number in the “Job Opening ID” field.
Requirements
Conditions of Employment
- - U.S. Citizenship - Drug Test - Security Investigation
All applicants must be U.S. citizens and are subject to a thorough background inquiry.
Qualifications
ASSESSMENT FACTORS
1. Demonstrates excellent oral and written communication skills to compose and deliver responses to complex questions in a clear, concise, and organized manner.
2. Anticipates problems and obstacles associated with moderately complex projects and proactively develop creative solutions to address them prior to implementation.
3. Keeps commitment to the team to achieve goals and objectives.
4. Demonstrated experience that makes you best qualified to serve as a Service Now certified subject matter expert delivering advice, guidance, and recommendations to junior technical specialists on critical IT issues.
5. Demonstrated experience that make you a good fit as a lead Service Now expert developing applications, implementing software updates and testing software fixes.
HIGHLY DESIRED SKILLS
1. Demonstrated past experience in developing software in Service Now Platform and current/former Service Now certifications, training or experience.
POSITION REQUIREMENTS
All Applicants must meet the following minimum qualification requirements in order to be considered for this position:
Requirements may be met either through Education and/or Experience and/or a combination of both.
Education:
All academic degrees and coursework must be from accredited or pre-accredited institutions. The coursework must be either undergraduate or graduate and must include a minimum of 24 semester hours in one, or a combination of the following: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
Level/Education:
GG-07 : One (1) full year of graduate level education; or Bachelor’s degree with superior academic achievement
GG-09: Master’s degree or equivalent graduate degree; OR two (2) full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree
GG-11 and above: Ph.D or equivalent doctoral degree; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
Experience
- Must be IT-related (paid or unpaid);
- May have involved the completion of specific and intensive training (for example, IT certification);
- Should have equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and should have been gained in the same or related field as the work of the position being filled;
- Should have been gained in the IT field or through the performance of work where the primary concern was IT;
- Should consist of at least one year at a level equivalent to the next lower GG level;
And
- Must have demonstrated each of the following four competencies:
1. Attention to detail: thorough when performing work and conscientious about attending to detail;
2. Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, knows about available products and services and is committed to providing quality products and services;
3. Oral Communication: effectively expresses information, takes into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues and responds appropriately;
4. Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives and makes appropriate recommendations.
and
Specialized Experience
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.
Additional information
DIA positions are Defense Civilian Intelligence Personnel System (DCIPS) positions in the Excepted Service under 10 U.S.C. 1601. All applicants must be U.S. citizens at the time of application. Applicants must meet the agency’s conditions of employment, to include, but not limited to, satisfactory completion of an initial special background investigation and periodic reinvestigation, completion of any required medical examination and physical requirements, completion of any required personal interviews, favorable completion of any required initial or aperiodic polygraph examinations, completion of any required drug test, satisfactory completion of a two-year Defense Civilian Intelligence Personnel System trial period, and completion of a civilian mobility agreement. All employees are required to sign an agreement not to disclose, in any fashion, classified information to unauthorized persons. All civilian employees are required to participate in the DoD Direct Deposit/Electronic Fund Transfer of Pay (DD/EFT) Program. DIA employees and applicants for employment are protected by federal laws, from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Veterans who are preference-eligible or who have been separated from the armed forces under honorable conditions are encouraged to apply.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Please visit our web site, www.dia.mil. Under the "Careers" heading on our web site, you will find a listing of benefits available to DIA employees.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In order to qualify for this position, your application must include sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position to which you are applying. To view this position’s requirements, click Vacancies to be directed to DIA’s online application system. Please make note of the position title and 6-digit Job Opening ID number to which you are interested. You can scroll to the bottom of the page to locate the announcement or click on the “Advanced Search” link and enter in the 6-digit Job Opening ID number in the “Job Opening ID” field.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Please visit our web site, www.dia.mil. Under the "Careers" heading on our web site, you will find a listing of benefits available to DIA employees.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Please see instructions within the on-line application for this vacancy announcement on the DIA web-site, www.dia.mil.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
HOW DO I APPLY?
Unless specified within the vacancy announcement, you must complete and submit your job application electronically, using DIA's online job tool.
- Go to: http://www.dia.mil.
- Click the link to "Search and Apply for Jobs" or click the link to "Careers" > "Vacancies."
- Your first visit? Click "New User" to setup your account.
- Click "Search" to view Vacancy Announcements for opportunities that interest you.
- Save as a Favorite or select the Job Opening to Apply.
- At the top of the "Job Search" page, click "My Favorite Jobs" to view each announcement. Start the application process by clicking the "Apply" at the bottom of the announcement.
- While working on the application, "Save" frequently. When you save the document, prior to final submission, you can exit the application and return later to continue by logging-in and going to Job Search > My Activities > Applications with a status of Not Submitted.
- Finished? Click "Submit."
- You must complete and submit the application prior to the closing date listed on the Vacancy Announcement.
- Final applications are not available for revision. If you need to revise your application, complete and submit another application.
All positions in the Defense Intelligence Agency are in the excepted service under 10 USC 1601 appointment authority and covered by the Defense Civilian Intelligence Personnel System (DCIPS), a General Grade (GG) pay system divided into grades and steps similar to OPM’s General Schedule (GS) compensation system. All candidates must be U.S. citizens and are subject to a thorough background inquiry and any required medical examinations.
Agency contact information
Civilian Operations Division
Phone
Not Available
Address
Defense Intelligence Agency
Bolling AFB
Washington, DC 20340Next steps
Your application for employment must be prepared and submitted on-line at www.dia.mil. We will notify you, via e-mail, when your application has been received. Later, you will be notified, via e-mail, if DIA is or is not interested in you as a potential employee of our agency.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
Please see instructions within the on-line application for this vacancy announcement on the DIA web-site, www.dia.mil.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Veterans
Federal employees - Excepted service
Current excepted service federal employees.
National Guard & reserves
Current members, those who want to join or transitioning military members.
Clarification from the agency
See "WHO CAN APPLY” for more information on who is eligible to apply
About US Defense Intelligence Agency
CEO: Lieutenant General Vincent R. Stewart, USMC
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Government
Website: www.dia.mil
