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POSITION TYPE: Canada Summer Jobs Program

STATUS: Full-time, fixed-term contract (8 weeks)

DEPARTMENT: Information Technology

AFFILIATION: Non-Unionized Position

LOCATION: Scarborough, ON

HOURS: 9am – 5pm, Mon – Fri; 35 hours per week

START DATE: May 29, 2023

Who we are: Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.

Who we look for: Reporting to the Head of Information Technology, the successful candidate is responsible for assisting the IT Department in providing help desk and technical support to users for a broad spectrum of issues including operating system, hardware, network and general software.

What you will do:

• Provide helpdesk support, log inquiries, and resolve problems in accordance to SLA
• Support PC hardware components, desktop operating system software, and application software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Monitor end point devices, antivirus software and updates
• Repair and recover computers infected with spyware, adware and/or viruses
• Assist in troubleshooting LAN/WLAN network problems
• Support the maintenance of end user accounts, permissions and passwords
  
• Maintain inventory of all equipment, software, and software licenses
• Assist in the documentation of IT procedures
• Report issues and assist with escalation management

What you will need:

• Post-secondary education in IT or a related field; students welcome
• knowledge of cloud services, computer systems, security, network and systems administration is an asset
• Strong analytical, troubleshooting and IT skills
  
• Ability to articulate and explain IT related topics to users

HOW TO APPLY

Internal candidates are asked to submit a completed résumé, cover letter, no later than 5:00 pm, May 12, 2023.

External candidates are asked to submit a completed résumé, cover letter, no later than 5:00 pm, May 26, 2023.

Although we appreciate each application, only those candidates being considered for the position will be contacted. No phone calls please.

It is a condition of employment that new employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. This means that all new employees must have received all doses of a COVID-19 vaccine approved by Health Canada prior to their start date. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis.

Tropicana Community Services is committed to creating an inclusive, barrier-free recruitment and selection process. Please inform the Human Resources department, at the time of your application, of any requirement for accommodation in order for us to assess all employees in a fair and equitable manner.