it specialist Port Hope
Job description
EMPLOYMENT OPPORTUNITY
The Municipality of Port Hope, Corporate Services Department, is currently seeking a Full Time Permanent Information Technology (IT)Technician to join their team.
About Us
The Municipality of Port Hope is a remarkably picturesque community located on the shore of Lake
Ontario and nestled in the Northumberland Hills, approximately 100 Km east of Toronto. With a population of 16,500, the Municipality is an active, vibrant, healthy, and caring community, offering a wonderful blend of rural and urban lifestyles and magnificent historic architecture. Learn more about us at www.porthope.ca
Benefits and Perks
- Employer paid Group Health, Dental and Life Insurance after three months of employment
- OMERS Pension Plan from the date of hire
- Professional Development and Skill Based Training Opportunities
- Work-life Balance Initiatives
- Wellness, Social and Staff Ambassador Committees
- Employee and Family Assistance Plan
- Perks and Savings Partnerships
About The Position
The IT Technician is responsible for providing technical support to the computer systems, networks, telephone, and software applications used by the Municipality in cooperation with the contracted
Managed Services Provider (Northumberland County I.T. Department)
Compensation
Under evaluation. The Careers - Municipality of Port Hope webpage will be updated once evaluation is complete.
Key Qualifications
- Post-secondary education in Information Technology.
- Microsoft 365, Networking+, A+ or other equivalent certification preferred.
- One or more years’ direct experience in Information Technology.
- Exceptional knowledge of: Windows Operating Systems, Microsoft 365, SharePoint.
- Experience diagnosing and solving computer-related problems in a variety of ways – over the phone, remote, or in-person.
- Understanding of hosted (cloud-based) solutions, networks (protocols and standards), network security, application support, multi-factor authentication, and mobile device management.
- Exceptional knowledge of mobile computing devices and tools (smartphones, tablets, etc.).
- Valid and Satisfactory Criminal Record and Judicial Matter Check and ‘G’ Driver’s license (access to own vehicle)
Key Responsibilities
- Respond to technical support requests and diagnose and troubleshoot problems through the help desk in a timely and efficient manner both remotely and in person.
- Install and configure hardware, software, systems, and network devices.
- Provide technical support and training to new and existing staff on the use of hardware and software and develop content and documentation.
- Monitor network alerts and backups and respond appropriately.
- Perform routine maintenance tasks to maintain a healthy network – offline devices, device patch levels, antivirus status, etc. and take remedial action.
- Coordinate and collaborate with external vendors and partners for IT projects and troubleshooting system issues.
- Maintain accurate and up to date records and notes for all repairs, upgrades, and installations.
- Setup, install and maintain mobile devices such as phones and tablets.
- Assist with the acquisition of new software and hardware.
- Maintain current and accurate inventory of technology hardware, software and resources and follow disposal procedures.
- Verify the security of information technology assets, data, network access, and backup systems of both internal and external systems.
- Assist in reviewing the effectiveness of operational standards, procedures and processes, and recommend changes.
- Requires occasional work after hours including evenings and weekends and occasional callouts.
- Regular travel to other municipal work locations.
- Flexibility to work remotely.
Submit an Application
Please submit your cover letter and resume on or before Sunday June 11, 2023 via: Online at www.porthope.ca/careers
Recruitment Process
Applications will be reviewed, and interviews may be scheduled prior to the job posting closing date.
Only those candidates selected for an interview will be contacted.
Personal information is collected under the authority of the Municipal Freedom of Information and
Protection of Privacy Act and is used to determine eligibility for potential employment. The
Municipality of Port Hope is an equal opportunity Employer. Work accommodations are available, upon request, in the recruitment process for applicants with disabilities.
Job Types: Full-time, Permanent
Salary: $61,798.47-$72,760.03 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
Work Location: Hybrid remote in Port Hope, ON L1A 3Z9
Application deadline: 2023-06-11
About Municipality of Port Hope, Ontario
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Government
Website: www.porthope.ca
