it specialist Birmingham, England
Job description
IT Apprentice
Overview
GMI Construction Group Plc is looking for an IT Apprentice to join our team and perform IT support duties. The IT Apprentice will work closely with the other members of the team to support the needs of the business. The ideal candidate is a self-starter who can work independently and has a positive attitude.
Key Responsibilities:
- Prioritise assigned tasks dependent on agreed service levels.
- Assist in the standardisation of company documents / information for effective storing on Microsoft SharePoint
- Digitise existing information for use on new Business Systems as they are implemented
- Provide IT Helpdesk first line support both face to face, email and over the phone.
- Log IT assets (hardware & software) in the IT Helpdesk and support in IT audits of hardware in use across the business
- Provide assistance on IT hardware setups on Construction sites & attend offices across the business to provide effective support.
- Perform other support tasks as shown or requested by senior technical staff.
- To resolve faults and answer queries as requested by senior technical staff within the time frames requested.
- Provide support to and assist IT technical team personnel, as necessary.
- Escalate more complex calls to the relevant internal or external support personnel.
- To maintain a high degree of customer service for all support queries and adhere to service management principles.
Education and Experience Requirements:
- Strong computer skills; Knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Ability to multitask and prioritize work effectively
- Strong verbal communication skills
- Ability to work independently or as part of a team is required
- Comfortable in a fast paced environment
- The ability to work under pressure
- Must be able to travel independently when required for business travel
Recruitment Agencies:
We do not accept unsolicited CVs from any source other than from the candidates themselves and we do not accept unsolicited communications from external recruiters. GMI Construction Group PLC has a Preferred Supplier List (PSL). Any agencies must have a current, signed agreement, to be invited to supply candidates for a specific vacancy with GMI before presenting any CVs.
Job Types: Full-time, Apprenticeship
Benefits:
- Cycle to work scheme
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
