it specialist Chicago, IL
Job description
Dentologie isn’t your parent’s dentist office. We know our patients are busy, and scheduling a dental appointment is low on their priority list. Our founders (three life-long friends and dentists!) wanted to make the process as easy as calling a car or sending a text. We’ve created an app that allows you to easily schedule an appointment in our amazing offices that are located just down the street from where you live. Our doctors are trending on TikTok and Buzzfeed and getting the word out on proper dental hygiene because we are mission driven to make dental care easier and more enjoyable.
Our combination of industry changing technology and personable/affordable care makes us truly unique, and we’re growing quickly. Located throughout Chicago, we have opened seven dental office locations with plans to double in size over the next two years. To support our incredible growth, our team has grown to over 160 employees.
We are growing rapidly and are looking to add an IT Specialist to grow with us. Building, maintaining, and improving our dental office IT infrastructure, along with our growing headquarters staff’s IT needs will help push Dentologie to the next level. We aim to delight our patients, and technology is at the forefront of creating that experience.
Where will I be located?
Our headquarters, founding members, dental offices and clinical staff are currently all based in Chicago, and the selected individual must be able to travel to dental offices daily.
Who will I report to?
You will report directly to Adam Greuling, our VP of Technology.
What will I make?
Dentologie offers a competitive base salary, bonus, and full benefit package. We are happy to discuss specifics around compensation for this role with qualified candidates during the initial interview.
What will I do?
This individual is responsible for setup, repair, troubleshooting, maintenance, and security of all IT infrastructure. Interfacing daily with clinical and office staff to solve their problems, while working toward long term improvements to the all the systems.
Responsibilities include:
- Install, configure, and maintain software and hardware components.
- Troubleshoot and resolve IT issues for end users quickly and professionally.
- Assist with network administration tasks.
- Maintain user accounts across third party software systems.
- Recommend process and system improvements to ensure security, reliability, performance, and scalability.
- Help design and build-out IT solutions for new office locations as they are constructed.
What are the requirements?
- 1 to 4 years of experience supporting an organization’s multi-location IT needs.
- CompTIA A+ certification.
- Experience managing and administering Microsoft365 for Business.
- PC and Mac hardware management and troubleshooting experience.
- Possess and maintain excellent time management, customer service, strong analytic, organization, and prioritization skills, attention to detail, and problem-solving skills.
- Exhibit a can-do attitude, strong interpersonal skills, including good relationship-building skills, and the ability to communicate with all levels of employee.
- Willingness to learn new hardware and software setup, configuration, and maintenance.
- Experience working in Healthcare IT preferred.
- Must have your own vehicle.
From a cultural perspective, you will:
- Be passionate about IT and constantly learning from outside sources to help inform your approach to your craft.
- Embody a high output, low ego, hands-on approach to the work.
- Be comfortable working in an agile, dynamic, fast-paced environment.
- Be affable and bring passion and camaraderie to the office, each day.
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