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JOIN OUR TEAM

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Couche-Tard is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million customers each day. In all, we have more than 120,000 people working at our stores and support offices.

• Departement: IT

• Place: Laval (4204 boul. Industriel)

• Type of Employment: Permanent

• Hybridmode: 3 days from the office and 2 days remotely

WHAT YOU’LL DO

Here are just a few ways that you’ll help make journeys better:

• Support users all over the world in solving network operation’s issues

• Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process

• Deliver high levels of customer service and ensure compliance with Service Level Agreements (SLAs)

• Proactive monitoring of network infrastructure

• Create and maintain documentation in the Service Management tool

• Document solutions into Knowledge Base articles to improve service delivery and quality

• Use of Remote support and desktop sharing technologies

• Connectivity, network support and troubleshooting in a complex, multi-site LAN/WAN environment

• Be a part of 24/7 service

WHAT YOU’LL NEED

We want you to join our team! Here’s what we’re looking for:

• Fluent English, verbal and written is required/ Fluent French verbal and written is required ;

• Minimum 3rd year of Telecommunication/Computer Science academic studies (preferred computer networking profile)

• Experience at IT support position

• Comprehensive understanding of IT technology with a focus on IP networks

• Ability to work on Shifts Schedule 24/7

• Open and communicative personality

• Python, Andible automation skill will be additional benefit

WHY WORK WITH US

Our store and office employment opportunities offer you quick career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here’s some of the exciting perks we offer:

• Complete benefits packages (medical and dental);

• Possibility of enrolling in a pension plan with employer contributions or a stock purchase plan;

• Employee discounts in stores and with multiple of our partners;

• Paid time off plan including vacation, sick days and personal days;

• Work in a collaborative, dynamic and high performing team;

• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company;

• Work in hybrid mode.

INTERESTED? You are only a few clicks away from joining an exceptional company! Those interested in this position should apply on our career site.

Couche-Tard places great importance on diversity in the workplace and is committed to the principle of employment equity by encouraging applications from designated groups, i.e.: women, Aboriginal people, people with disabilities and visible minorities.

We thank all applicants for their interest in this position; only those selected will be contacted.

#LI-GO1 #LI-Hybrid

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.