IT Services Apprentice Leeds, England
Jet2.com and Jet2holidays
Full Time
Leeds, England
20247 - 24683 GBP ANNUAL Today
Job description
Fixed Term
40 Hours
Salary
Excellent
Country
U.K
What you will be doing...
IT Services Apprentice, based at Holiday House in Leeds City Centre.
Our IT Services Apprentice will Take Responsibility to provide outstanding customer service to our internal teams when they have problems/queries regarding IT whilst developing their own capabilities in the role.
The IT Services Apprentice will either perform 1st or 2nd line support to users based at any one of our locations, across the UK and Europe. They will gain experience working in our Servicedesk, Application Support, IT Admin and Operations teams, giving them a great grounding in an IT Services department.
What will you do in the role?
Our IT Services Apprentice will Take Responsibility to provide outstanding customer service to our internal teams when they have problems/queries regarding IT whilst developing their own capabilities in the role.
The IT Services Apprentice will either perform 1st or 2nd line support to users based at any one of our locations, across the UK and Europe. They will gain experience working in our Servicedesk, Application Support, IT Admin and Operations teams, giving them a great grounding in an IT Services department.
What will you do in the role?
- 1st and 2nd line support - analysing prioritising and assigning end user issues in the IT Support Desk System
- Troubleshoot desktops and servers for any hardware and software issues, troubleshoot network issues, troubleshoot user equipment such as iPhones, laptops, tablets
- Troubleshoot application faults by querying databases, checking log files and reproducing issues
- Building, packing and distributing kit to our disparate user base
- Take ownership of faults and managing them in a logical and methodical manner, and follow up the status of issues on behalf of the user and communicate progress in a timely manner.
- Address IT issues by prioritising in response to customer service level agreements
- Create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions
- Escalate all unresolved cases to 3rd line support and to suppliers and vendors
- Contribute to new software rollout, hardware refresh, and network equipment upgrade
- Have working knowledge of the network layout and configuration in use within the organisation
- Maintain and develop own knowledge and skills to assist with first time fault resolution
- Apply the appropriate security policies to IT tasks in line with organisational requirements
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
What are the key skills/experience you’ll already have?
- GCSE English and Maths (4 and above/C and above in old grades)
- Excellent communication skills, organisational skills, and issues ownership
- Knowledge of core IT concepts – hardware, operating systems, security principles, etc
- Willingness to learn
- Keen eye for detail
- Problem solver
- Ability to prioritise workload
- Good understanding of Service Delivery
- Competent with MS Excel and familiar with other MS Office products
These elements would be ideal, but aren’t essential:
- A practical understanding of ITIL principles
- Experience working on a busy Service Desk and/or Contact Centre
- Experience in a technical role In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK in 2022 on Glassdoor and offer our valued colleagues a range of benefits including: -
- Competitive salary, with annual pay review
- Contributory pension scheme
- 26 days holiday (plus Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Buy or Sell Annual Leave
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
This role is based full-time at our Leeds Head Office.
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 11 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Division
Jet2.com
Careers With Us
Digital & IT
Careers Dept
IT Services
Careers Team
IT Support
Business Area
Head Office and Support Functions
Team
Group IT
Jet2.com and Jet2holidays
jet2careers.com
Leeds, United Kingdom
Stephen Heapy
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Airlines, Airports & Air Transportation
2002
