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IT Service Manager

• 00100166

Job Title: IT Service Manager

Location: Rochester -We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: Circa. £65,000K - Dependent on skills and experience

What you’ll be doing:

• Manage the cross functional support team
• Ensuring day to day incidents raised are addressed in timely manner by the support desk, and where these are managed by our third-party providers, ensuring service levels are met
• Act as a two-way escalation point between the business and our IT service partners
• Ensuring our adherence to published IT polices and proving, via auditing, that we can demonstrate compliance
• Ensuring our IT estate is managed, including responding to critical patches, asset traceability, application, Operating System and server patching, account management and peripheral management
• Ensuring the management of the onsite meeting rooms and video conferencing facilities
• Creating a motivated, customer focussed team, dedicated to service delivery
• Manage and assist in resolution of technical and software application incidents

Your skills and experiences:

Essential:

• Strong technical background and experience working in a similar support role
• Good problem and analytical skills, with an ability to cut through complex situations
• Ability to motivate and develop people, ensuring the team hold the appropriate skills to deliver

Desirable:

• Knowledge of key business process and IT applications to support e.g., ERP, MES, Time Recording, CAD modelling
• Understand the importance of sound BCM plans and recover methods
• Awareness of IT infrastructure

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Programme- IT Management team:

BAE Systems, Electronic Systems IT (UK) based in Rochester require an IT Service Manager reporting to the Head of IT and forms part of the IT management team. The role is responsible for managing the existing support team to ensure service delivery to the business. In this role you will also manage the IT estate ensuring compliance, manage our third-party IT partners and dealing with service availability issues as well as maintaining the site meeting room facilities.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

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