IT Service Desk Manager

IT Service Desk Manager Lichfield, England

3Sixty Resourcing Ltd
Full Time Lichfield, England 35000 - 45000 GBP ANNUAL Today
Job description

Service Desk Manager
Lichfield
Up to £45,000 P.A Basic
Full Time, Permanent

Excellent Career Prospects!

Our award winning client is a Leading IT provider based in the West Midlands who support over 3000 clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing tailored and second to none customer service and IT support.

A Service Desk Manager is now required to be a part of this fantastic company. The is a great opportunity for someone who is looking to progress a career within I.T with a forward thinking and innovative company.

You will be leading the IT Service Desk Team ensuring that first class service is at the forefront of the business. The company is going through an exciting period of expansion; therefore you’ll play a key part in the resource management and growth of the department.

What’s involved for the Service Desk Manager…

  • Ensuring that the service desk is performing to the business needs
  • Work with IT project and development teams as and when required
  • Apply continuous improvement methods across the service division
  • Maintain security and risk practices for the department
  • Establish and implement new process and procedures
  • Manage and train service desk analyst
  • Support field engineers
  • Ensure that service SLA’s are being adhered to
  • Attend management meetings as and when required
  • Maintain a high level of customer service and support

What you’ll need…

  • Experience working within a management role such as call centre, service desk or similar
  • IT or Communications MSP experience preferred
  • Ability to communicate at all levels
  • Proven leadership experience
  • Experience of developing teams
  • Ambitions to grow the business and themselves
  • Excellent communicator at all levels
  • Full UK driving licence

Benefits for the Service Desk Manager…

  • Highly competitive salary
  • Pension scheme
  • Medicash benefit
  • Career progression
  • Monday – Friday core hours
  • 22 days + 8 bank holidays
  • Employee assistance and training programme

Should this Peterborough based, Service Desk Manager position be of interest then please feel free to apply within or contact one of our representatives at 3Sixty Resourcing Ltd.

Applications from outside the UK will not be considered.

3Sixty Resourcing Ltd is an independent recruitment consultancy based in Peterborough supplying permanent and contract personnel across the UK.

We have a wealth of experience operating in the permanent, temporary and contract industry. We take pride in providing the best customer journey for our clients and candidates covering the following areas: Office, Engineering, Technical & Construction.

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company car
  • Company events
  • Company pension
  • Flexitime
  • Free parking
  • On-site parking
  • Sick pay
  • Wellness programme

Schedule:

  • Flexitime
  • Holidays
  • Monday to Friday

Ability to commute/relocate:

  • Lichfield: reliably commute or plan to relocate before starting work (required)

Experience:

  • Management: 3 years (required)
  • Customer service: 1 year (required)

Work Location: In person

Reference ID: 3S/2403SDM

IT Service Desk Manager
3Sixty Resourcing Ltd

www.3sixtyresourcing.co.uk
Peterborough, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

Barista - Store# 69286, BIRMINGHAM - SELLY OAK DT
Starbucks Selly Oak, England 19950 - 21000 GBP ANNUAL Today

Job Number: Refer a friend for this job Refer a friend Refer a candidate Submit a candidate's

Social Worker/ Advanced Social Worker; Young Croydon
Croydon Council Croydon, England 41793 - 49890 GBP ANNUAL Today

Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby

F1 Senior Event Manager - Williams F1
Absolute Taste - Williams Racing F1 Wantage, England 45000 GBP ANNUAL Today

24/7 telephone health & well-being support & counselling service*. Hire qualified personnel according to WF1 standards together with Head of Events and Williams

Health Care Support Worker
Acorn Care Solutions Ltd Fareham, England 19385 GBP ANNUAL Today

Benefits of working for us; Flexible Hours, competitive rates of pay, variation of care, so you can work with both learning disabilities and the elderly,

Store Manager
schuh Leicester, England 25320 - 34294 GBP ANNUAL Today

They say youre only as good as your team, and we truly believe that the role of a Store Manager is where it all begins. If you can build a team of like