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Summary

£29,000 up to £37,000* per annum - This isn’t supporting the frontline. This is the heart of the action

Our UK Warehouse IT Service Desk provides our national business with technical and functional support and incident management across core infrastructure components, business systems and user equipment, including bespoke applications and systems.

This role is based in our Lutterworth Regional Distribution Centre on a 18 month Fixed Term Contract and will support the onsite Warehouse teams, such as logistics, sales, supply chain etc.

The Service Desk is the first point of contact for all calls and the team must ensure all calls are answered and issues are logged, diagnosed and resolved/escalated where applicable within agreed SLA timeframes.

This is an exciting role for a customer-focussed individual to join our energetic WH IT Service Desk to provide high quality, effective incident management and fulfilment of our customers’ requests.

Please be aware that this role will also operate an out of hours rota who will be remunerated on top of the basic salary.

We have moved to a hybrid working model with a recommended 3 days in the office per week for appropriate Head Office and Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them.

What you'll do

• Receiving and logging calls on behalf of users
• Routing calls to appropriate teams
• Providing technical assistance to users
• Administering and monitoring IT systems
• Pro-actively keeping customers updated
• Providing onsite and remote Desk Support
• Maintaining Service Level targets
• Installation of software and hardware
• Managing incidents, requests and problems
• Assisting with End User training
• Setting up accounts and completing the administration associated with this
• Supporting other regions when necessary and cover for annual leave and sickness leave
• Travel across the GB area for training, roll outs and general ad hoc tasks when requested (Fully expensed, around 30% of the role)

What you'll need

• Previous Service Desk experience within an ITIL environment
• Driving Licence is essential
• A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
• Excellent verbal and written communication skills, along with good planning and organisational skills
• Self-initiative and the drive to provide great customer service
• A basic understanding of IT systems (servers, networks and printing devices)
• A committed can-do attitude
• Previous experience of providing first-line support
• Able to work to tight deadlines in line with a Service Level Agreement environment
• Strong analytical skills and the ability to work effectively on your own and in a team environment
• Availability to travel nationwide for 40% working time
• Experience of using appropriate IT technology, methods, principles and equipment such as: Win8/Win10, Laptop / desktop support, Basic Networking knowledge, Active Directory, Incident management systems
• Experience of using the following IT technology would be desirable: SCCM/MECM’, MAC, Cisco Phone Systems or other similar system, MS SharePoint, Office 365, ServiceNow

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary from £29,000 - £37,000* (depending on experience) and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extra discounts on days out, cinema tickets and much more.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.