IT Service Desk Analyst

IT Service Desk Analyst Reading, England

Practice Plus Group
Full Time Reading, England 26000 GBP ANNUAL Today
Job description

About The Role

Are you an IT Service Desk Analyst looking for a new challenge in a rewarding environment?
Practice Plus Group are currently looking for a Level 2 Service Desk Analyst to join our Primary Care team.
This role involves management of Major Incidents in hours with other Analysts to ensure quick resolution, carrying out initial support and classification of tickets and service requests, whilst monitoring SLAs. There will also be an element of call handling for all inbound user contact to support new and existing Ticket Requests.
You will be a key point of contact for initial escalation for all team members for Technical and non-technical queries, and monitor the Service Desk Mailbox when required. Work proactively to ensure smooth team operations and effective collaboration with other internal IT Teams and 3rd Party Suppliers. You will be required to supervise the Service Desk team and provide effective guidance. You will be responsible for supervising and motivating team members on a daily basis, and provide End to End management of Tickets and Service Requests reported by the users, achieving first time fix where possible.

This role is mostly remote with occasional travel to our Southampton Office in Totton.

This is a shift based role, working 4 days on / 4 days off. Covering the 24x7 Service Desk Support on a 10.5 Hour Shift.

About You

Who you are:

You’re someone who loves fixing technical issues, working within a team and at times solo. Enjoys talking to users and helping them with their IT needs. Produces high quality standard of work and helps others to achieve the same. Does not shy away from complex and demanding workloads. Someone who is passionate about their career in IT and strives to do well.


What we can offer:
  • £26,000 per annum
  • 25 days annual leave, rising with length of service
  • Holiday sell / buy Scheme
  • Contributory pension scheme
  • Matched charity funding
  • Regional/national company opportunities
  • Online and face-to-face training
  • Cycle to work scheme
  • Childcare vouchers and excellent online discounts
  • Employee and Family discount to PPG Services

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Becca Harrington - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

IT Service Desk Analyst
Practice Plus Group

www.practiceplusgroup.com
Reading, United Kingdom
Jim Easton
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Healthcare Services & Hospitals
1982
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