Job description

1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer.

This job is a good opportunity to support a corporate enterprise, in an extremely interesting high tech manufacturing environment.

We at BTL IT Solutions pride ourselves in the quality and delivery of our services, the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.

Based across our 3 customer's sites in Bristol. However, this role will be part of a UK wide virtual team.

The role will involve:

• During COVID-19 supporting the business in effective working from home through video conferencing, VPN etc.
• Answering calls and triaging all types of tickets at a first line level.
• Providing second line support for:
• Windows 10
• Office
• Microsoft Teams
• Hardware maintenance through a 3rd party (warranty)
• Mimecast Email Archiving System
• Active directory administration
• Change Control of the desktop environment
• Management and resolution of calls using the customer's service management package
• Deploying software via SCCM Remote support through RDP, SCCM Remote control, Teams and Dameware.
• VOIP support
• Deployment of desktops and laptops to new and existing users
• Patching and 1st line network support

Initial interviews will be conducted via video conference, followed by a face to face interview.

There will be an initial 3 month probation period for the successful candidate.

Job Type: Full-time

Salary: £23,000.00-£27,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Are you free from a criminal record and willing to be security cleared to the level of UK BPSS?

Education:

• A-Level or equivalent (preferred)

Experience:

• IT Support: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location