IT Service Analyst London, England
Job description
Every childhood is worth fighting for. This is our belief. It drives us. And it's why our National Services team never stop sharing our learning, information, advice and support with everyone who needs it. Join us as a IS Service Analyst, and help us make a contribution that makes a difference.
Are you passionate about customer services and would like to understand how IT enables the NSPCC to help more children then this may be the right position for you and a stepping stone to managing IT services.
You will be part of a team that manage all the IT services for the NSPCC mainly focused on managing our outsourced service providers we ensure that the service we provide to our staff and volunteers allows them to function to the best of their ability. As part of this integrated team there is plenty of opportunity to learn and develop new skills.
You will be responsible for the following:
Providing the initial interface into the team for all queries and escalations from our staff with the objective of responding as appropriate, escalation as necessary and working with managers to address any recurring queries.
You will manage all administration tasks for the Service Management team including which will include, procurement, reporting, change administration and communication to management and staff.
You will ensure that the published content and communication that we provide to the business is accurate and easily understood, this will also include taking ownership of our blog and working with the relevant teams to provide content.
Undertaking the governance processes for asset management, licence management, user administration and service tickets, looking for ways of improving efficiency and the overall user experience.
Ensuring that compliments and complaints are effectively handled, liaising with managers of different teams to be able to address a particular issue or to pass on positive feedback.
Collate IT service reports for regular reviews both with IT management as well as individual directorates.
undertaking occasional ad-hoc projects as part of continued development.
Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
Annually: £25,619 - £29,113 plus homeworking allowance
Region: Flexible & home working
Location: London - Weston House
Department: Not Applicable
Vacancy Type: Fixed Term
Working Hours Per Week: 35
Duration of Fixed Term: 1 YEAR
Closing Date: 31 May 2023
