IT Service Analyst Leeds, England
Jet2.com and Jet2holidays
Full Time
Leeds, England
19799 - 27317 GBP ANNUAL Today
Job description
Permanent
40 Hours
Salary
Excellent
Country
U.K
What you will be doing...
Jet2.com and Jet2holidays are looking for a Service Analyst to join our IT Service Management team at our Holiday House, based in Leeds City Centre.
You will be involved in the delivery of the availability and support of the Airline systems (Engineering, Operations and Safety), Head Office (HR, Finance and Contact Centre) as well as Base Operations including Departure control and associated systems. In addition, you will help manage the resolution of all non-e-commerce issues including escalation to appropriate senior management.
What are the key skills/experience you’ll already have?
You will be involved in the delivery of the availability and support of the Airline systems (Engineering, Operations and Safety), Head Office (HR, Finance and Contact Centre) as well as Base Operations including Departure control and associated systems. In addition, you will help manage the resolution of all non-e-commerce issues including escalation to appropriate senior management.
What are the key skills/experience you’ll already have?
- Previous experience in an IT Service management role in a medium to large organisation.
- Technical background in Support
- Excellent understanding of Service delivery and a working knowledge of ServiceNow and Infrastructure
- Competent with Problem and Change Management, Service Design, Improvement and Transition
- You will ideally be ITIL Foundation certified
- Fluency in English is mandatory, and any additional European languages are highly desirable
What can we offer you?
We have been recognised as one of the Top 50 Best Places to Work in the UK in 2022 on Glassdoor and offer our valued colleagues a range of benefits including: -
We have been recognised as one of the Top 50 Best Places to Work in the UK in 2022 on Glassdoor and offer our valued colleagues a range of benefits including: -
- Hybrid working – we’re in the office on Tuesdays and Wednesdays
- Competitive salary, with annual pay review
- Contributory pension scheme
- 26 days holiday (plus Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Buy or Sell Annual Leave
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 11 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
#LI-Hybrid
Division
Jet2.com
Careers With Us
Digital & IT
Careers Dept
IT Services
Careers Team
IT Service Management
Business Area
Head Office and Support Functions
Team
Group IT
IT Service Analyst | Jet2.com
Jet2.com and Jet2holidays
jet2careers.com
Leeds, United Kingdom
Stephen Heapy
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Airlines, Airports & Air Transportation
2002
