IT Operations Technician Remote
Job description
At Payara, you can make a real impact.
Payara is a global tech company, with a close community feel. We reward People who demonstrate initiative and passion.
We trust you to work autonomously, empowering you to shape your role, and influence the business and product development. Enjoy direct connections with all team members, including the founders. Personally and professionally, your voice as an individual is heard and valued at Payara.
Join for the development opportunities and stay for the immersive culture. From our top-rated, thorough onboarding to our extensive rewards and perks, our diverse team enjoys a sense of belonging as "Payarans" from Day One.
We grow fast organically, produce an industry-leading product, and work with the biggest global brands. We invite you, talented individuals globally, to play a key role in our exciting growth.
We truly care about every Payaran who comes into the business, see what some have to say below!
“My Favourite thing about working at Payara is working within a passionate team, knowing my contribution to the Payara platform can be used by thousands of people globally”
“My Favourite thing about working at Payara is working with people from all over the world, we’re different, we’re the same”
“My favourite thing about working at Payara is working with a group of people who inspire me to do my best everyday”
We are people leaning rather than profit leaning, which means our Payaran’s benefit from a whole lot of rewards including;
- Remote first
- Core and flexible working hours
- Companywide perks programme and enhanced employee benefits
- Enhanced annual leave
- Face to face and virtual company events
- Hybrid working is available for those close to the UK and Portugal office
Due to growth and Payara’s goal of scaling up, an opportunity is now available to join Payara as an IT Operations Technician, this is a brand-new role due to the growth of the business and a great opportunity for an experienced IT Professional to make a real impact and influence change. You will be working with some of the best technical minds in the industry and will be able to learn from the best!
Please visit www.payara.fish/joinus for more details.
Check out our culture page on Instagram @payaraculture
Summary Details
Role: IT Operations Technician
Seniority: Junior - Mid
Location: Europe (Remote)
Compensation: Rate dependent on local market location and experience
Responsibilities
- Monitor and support IT servers and systems
- Check for irregularities across IT systems and troubleshoot performance issues
- Assess data and user reports to identify areas for improvement and implement changes
- Plan and schedule maintenance and upgrades for all systems and tools
- Monitor and manage cloud services, internal networks, servers, databases, and tools
- Maintain and improve core systems within the organisation
- Provide IT support to internal staff as needed
- Manage and maintain IT asset register, including IT procurement and provide emergency support for business-critical systems
- Work with different departments to assess needs and recommend IT solutions and tools
- Ensure full operational IT systems in the office and manage IT equipment stores
- Assist with data protection and data security, including GDPR compliance
- Work with vendors to ensure an efficient telephony service and support internal communication channels
Essential Skills & Experience
- Knowledge of IT operations, including server management and system administration
- Experience with Microsoft 365 and Office 365 administration
- Familiarity with data security and protection practices, including GDPR compliance
- Experience with deploying and supporting the Microsoft Windows and Linux operating systems
- Experience with Project management tools
Desirable Skills & Experience
- Experience creating and deploying IT policy and process
- Experience with the Atlassian Suite (Jira/Confluence)
- Experience with remote Endpoint management, specifically Microsoft Endpoint Manager
- Experience with networking configuration and management
Personal Skills & Behaviours
- Self-motivated, self-directed learning
- Problem-solving skills and ability to troubleshoot performance issues
- Communication and interpersonal skills
- Attention to detail and ability to follow standard operating procedures
- Analytical skills and ability to assess data and user reports
Professional Skills & Behaviours
- Experience creating and deploying IT policy and process
- Experience with the Atlassian Suite (Jira/Confluence)
- Experience with remote Endpoint management, specifically Microsoft Endpoint Manager
- Experience with networking configuration and management
We are an equal opportunities employer. If you require reasonable adjustments due to a disability, please raise this when invited to an interview, stating the adjustments needed.
Please see our company (Recruitment) Privacy statement available at www.payara.fish
Job Type: Full-time
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Flexitime
- Paid volunteer time
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Work Location: Remote
