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IT Operations Technician Remote

Payara Services Ltd

Full Time Remote 10.56 - 12.04 GBP Today

Job description

At Payara, you can make a real impact.

Payara is a global tech company, with a close community feel. We reward People who demonstrate initiative and passion.

We trust you to work autonomously, empowering you to shape your role, and influence the business and product development. Enjoy direct connections with all team members, including the founders. Personally and professionally, your voice as an individual is heard and valued at Payara.

Join for the development opportunities and stay for the immersive culture. From our top-rated, thorough onboarding to our extensive rewards and perks, our diverse team enjoys a sense of belonging as "Payarans" from Day One.

We grow fast organically, produce an industry-leading product, and work with the biggest global brands. We invite you, talented individuals globally, to play a key role in our exciting growth.

We truly care about every Payaran who comes into the business, see what some have to say below!

“My Favourite thing about working at Payara is working within a passionate team, knowing my contribution to the Payara platform can be used by thousands of people globally”

“My Favourite thing about working at Payara is working with people from all over the world, we’re different, we’re the same”

“My favourite thing about working at Payara is working with a group of people who inspire me to do my best everyday”

We are people leaning rather than profit leaning, which means our Payaran’s benefit from a whole lot of rewards including;

Remote first
Core and flexible working hours
Companywide perks programme and enhanced employee benefits
Enhanced annual leave
Face to face and virtual company events
Hybrid working is available for those close to the UK and Portugal office

Due to growth and Payara’s goal of scaling up, an opportunity is now available to join Payara as an IT Operations Technician, this is a brand-new role due to the growth of the business and a great opportunity for an experienced IT Professional to make a real impact and influence change. You will be working with some of the best technical minds in the industry and will be able to learn from the best!

Please visit www.payara.fish/joinus for more details.

Check out our culture page on Instagram @payaraculture

Summary Details

Role: IT Operations Technician

Seniority: Junior - Mid

Location: Europe (Remote)

Compensation: Rate dependent on local market location and experience

Responsibilities

Monitor and support IT servers and systems
Check for irregularities across IT systems and troubleshoot performance issues
Assess data and user reports to identify areas for improvement and implement changes
Plan and schedule maintenance and upgrades for all systems and tools
Monitor and manage cloud services, internal networks, servers, databases, and tools
Maintain and improve core systems within the organisation
Provide IT support to internal staff as needed
Manage and maintain IT asset register, including IT procurement and provide emergency support for business-critical systems
Work with different departments to assess needs and recommend IT solutions and tools
Ensure full operational IT systems in the office and manage IT equipment stores
Assist with data protection and data security, including GDPR compliance
Work with vendors to ensure an efficient telephony service and support internal communication channels

Essential Skills & Experience

Knowledge of IT operations, including server management and system administration
Experience with Microsoft 365 and Office 365 administration
Familiarity with data security and protection practices, including GDPR compliance
Experience with deploying and supporting the Microsoft Windows and Linux operating systems
Experience with Project management tools

Desirable Skills & Experience

Experience creating and deploying IT policy and process
Experience with the Atlassian Suite (Jira/Confluence)
Experience with remote Endpoint management, specifically Microsoft Endpoint Manager
Experience with networking configuration and management

Personal Skills & Behaviours

Self-motivated, self-directed learning
Problem-solving skills and ability to troubleshoot performance issues
Communication and interpersonal skills
Attention to detail and ability to follow standard operating procedures
Analytical skills and ability to assess data and user reports

Professional Skills & Behaviours

Experience creating and deploying IT policy and process
Experience with the Atlassian Suite (Jira/Confluence)
Experience with remote Endpoint management, specifically Microsoft Endpoint Manager
Experience with networking configuration and management

We are an equal opportunities employer. If you require reasonable adjustments due to a disability, please raise this when invited to an interview, stating the adjustments needed.

Please see our company (Recruitment) Privacy statement available at www.payara.fish

Job Type: Full-time

Benefits: