IT Operations Specialist Leeds, England
Job description
Contract type: Full Time - Permanent
Location: Leeds, Leeds International Study Centre
JOB OVERVIEW
We are seeking a talented IT Infrastructure Support Specialist to join our team at Study Group. In this role, you will be collaborating with a team to provide assistance, management, and administration for Study Group's infrastructure and users in the specific location or locations assigned to the role. This will involve assisting in ensuring that all infrastructure experiences minimal downtime and that users have the necessary access to required systems. Additionally, the role will require providing ongoing support, administration, and maintenance for all IT systems to ensure consistent performance.
If you are a highly motivated individual with a passion for IT infrastructure support, we encourage you to apply for this exciting opportunity.
ABOUT THE ROLE
- To provide end-user support for Study Group systems at the location at which the role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members with issues and service requests.
- The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms but communication abilities and customer service skills.
- To assist with support and maintenance of the Server, Networking, Storage and related back office infrastructure within the relevant region/location.
- This role will assist with ensuring all core back office systems and infrastructure are working effectively and efficiently, conforming to global standards and security policies.
- Urgently responding to alerts from monitoring systems may be necessary at times.
- Assist with managing and implementing a range of IT rollouts, upgrades, and projects.
- Assist with managing location-based disk/tape/off-site backup solution
- Assist in the delivery of projects as required by the IT Services Team Leader or IT Operations Manager.
- Adhere to project management methodologies as set out by IT PMO.
- Assist with on-time payment of IT-related invoices by assisting with the submission of coded invoices to finance or IT management in a timely manner as required.
ABOUT YOU
- Experience working in a IT support environment with 1st-line and 2nd-line support
- Desk top or filed engineer skillset
- In-depth knowledge of IT hardware and software platforms
- Microsoft 365 – Exchange support and the Microsoft Office application suite (Word, Excel, Outlook, Teams etc). Desirable
- Endpoint Manager and Conditional Access policies
- Active Directory (Windows Server & Azure)
- Strong knowledge of AV equipment and interactive screens
- Excellent communication abilities and customer service skills
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
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