IT Operations Manager (must have Insurance/ Lloyd's market expertise)

IT Operations Manager (must have Insurance/ Lloyd's market expertise) London, England

eplacement
Full Time London, England 65000 - 75000 GBP ANNUAL Today
Job description

IT Operations Manager - Innovative Insurance Technology Solutions

Our award-winning client is a leading provider of cutting-edge technology solutions within the Insurance sector. Serving Insurers, Brokers, and Managing General Agents, their offerings revolutionize delegated authority portfolio management, streamline operations, and address regulatory compliance challenges.

Role Overview:

As an IT Operations Manager, you will drive the delivery of IT Operations services, encompassing Production Support and Infrastructure. This role offers a unique blend of hands-on technical involvement, customer-focused service, and strategic management.

Responsibilities:

  • Deliver exceptional service experiences to clients.
  • Acknowledge and categorize customer tickets within SLAs.
  • Allocate and expedite ticket resolution through appropriate support tiers.
  • Monitor and report on ticket resolutions against SLAs.
  • Lead Incident Management and Problem Management, uncovering underlying issues.
  • Manage application Production Deployments and processes.
  • Oversee Infrastructure Managed Service Supplier for SLA adherence.
  • Evaluate MSS service costs for optimal value.
  • Maintain security protocols for hosting environment integrity.
  • Monitor system and security alerts.
  • Drive continuous service improvement initiatives.
  • Collaborate in client meetings as needed.
  • Establish and monitor KPIs for performance evaluation.
  • Liaise with vendors, ensuring consistent customer service.
  • Coordinate with development teams to assess Service impact of changes.
  • Collaborate with Delivery team to align Operations and Project requirements.
  • Facilitate training and support for team members.
  • Foster interdepartmental interaction for seamless operations.

Essential Experience:

  • Hands-on approach, blending application and infrastructure support.
  • Proven customer-focused and proactive attitude, with external customer experience.
  • Familiarity with Cloud Computing (AWS).
  • ITIL Knowledge.
  • Insurance industry experience

Job Types: Permanent, Full-time

Salary: £65,000.00-£75,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Flexitime
  • Private medical insurance
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Experience:

  • Insurance: 1 year (required)
  • Operations management: 1 year (required)

Work Location: Hybrid remote in London

IT Operations Manager (must have Insurance/ Lloyd's market expertise)
eplacement

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