IT Operations Manager Glasgow, Scotland
Job description
IT Operations Manager (up to £60,000 per annum)
We’re looking for an IT Operations Manager to join our Change & Technology team on a full time permanent basis, working 35 hours per week.
Why work for Golden Charter?
At Golden Charter, employee wellbeing is high on our people agenda and we understand the importance of work life balance. We operate a hybrid model of working along with a range of flexible working patterns, including a 9-day fortnight whereby you have every second Monday or Friday off in addition to your normal weekend.
Along with flexible working, we also offer a great benefits package, which includes:
- 6% employer pension contribution
- Flexible benefits allowance to add to your salary or buy additional benefits
- Annual bonus scheme
- Life Assurance (4 x annual salary)
- Generous annual leave entitlement
- Holiday buy/sell scheme
- Health Cash Plan
- Employee Assistance Programme
- Gym membership discounts
- Annual flu vaccine
- Onsite masseuse
- Onsite yoga classes
- Access to mental health first aid
- Access to a retail discount website
- Social events
- Great learning and development opportunities
The Role
Reporting to the Chief Technology Officer, as the IT Operations Manager you will own and ensure the smooth delivery of appropriate IT services enabling Golden Charter’s business to operate, in the context of a rapidly changing business and architectural landscape. A key part of the role is understanding what your colleagues across the wider business experience, and managing service accordingly to meet needs.
As IT Operations Manager, you will oversee the Incident Management process to provide assurance that all Service Desk tickets are being managed effectively. You will require to co-ordinate internal support and external service providers whilst ensuring effective communication on all matters relating to the systems, delivery, availability and satisfaction of customer service requirements.
You will be expected to own and drive appropriate policies, standards, processes and procedures to ensure the quality and effectiveness of technology solutions. You will also be responsible for managing budgets and resources.
Essential Criteria
- You will be able to demonstrate excellent leadership and stakeholder management skills
- A clear understanding of service operations, SLA and processes and their interdependencies are essential
- You must have sound knowledge & experience in IT Service Management
- Experience working with suppliers to deliver a range of services & support
Desirable Criteria
- BSc (or relevant work experience) in computer science, IT infrastructure, Service Management, Cyber Security
- Industry certifications (ITIL)
- Knowledge and experience in IT policy creation/management
- Experience in managing suppliers to ensure they meet their contractual obligations
- Experience working within a regulated environment
About Golden Charter
An FCA regulated company with over 30 years’ experience in the funeral planning industry; Golden Charter is one of the UK’s leading funeral plan providers. We help people plan their funeral to make a difficult time easier for everyone. We work with over 2,900 branches of independent funeral directors, offering more choice than any other provider. We have around 200 staff working throughout the country, with our head office based in Glasgow.
If you would like to discuss this role and working with us, please contact [email protected].
Job Type: Full-time
Salary: £60,000.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Glasgow
