IT Operations Manager Remote
Job description
An opportunity has arisen to join the join the Frontier Technology Team, based at home but an expectation of travel. We are looking for An IT Operations Manager to join us on a permanent basis.
The successful candidate will be concerned with managing and acting on information relating to IT production operations, including catalogue services, risk management, routine governance and MI reporting to the IT senior leadership team.
At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues.
We want to hear from passionate, enthusiastic people from any background. We work with a variety of technologies from front-end native and web applications through to the backend systems that hold our organisation together and the hardware they run on. We are a data-driven organisation. We are transforming our technology landscape and the way we work, and this is a fantastic opportunity to join a team at the start of a change journey. Join us to make a real and valuable difference as you build your career at Frontier.
Ideal candidate
- You have worked within a matrix-managed organisation and have solid experience in collaboration across digital teams.
- You have worked in a transformational environment or in a growing/evolving business with a focus on technical support and/or IT service management.
- You can design, build and maintain an information repository ensuring data accuracy for all active and newly transitioning IT systems.
- You can effectively identify, capture and report IT Risks and ensure priorities and potential ramifications are understood by both technical and non-technical stakeholders.
- You have experience with investment planning and budget reporting.
- You have experience in chairing operationally focused meetings with both technical and non-technical stakeholders and senior managers.
- You have experience in producing reports and articulating key issues with senior managers.
- You are comfortable coaching others on operational requirements and know when to escalate issues and when to let things run.
- You have a good working knowledge of IT service processes and collaboration tools
- You can drive the collection of information and creation of recommendations for operational improvements.
The role – Key responsibilities
- Build and maintain the IT Operations Catalogue.
- Operate the IT Risk Management Process
- Shape, manage and own the service transition process
- Facilitate governance and reporting on the IT Operations Budget
- Chair routine operational governance meetings
- Produce and distribute routine MI reports on operational status, risk, issues and trends
- Work collaboratively across digital and business stakeholders
- Maintain operational alignment between business continuity and IT Operations
- Facilitate routine asset discovery - in alignment with IT technical teams
- Work with technical owners and solution architects to influence technical roadmaps
- Facilitate routine licence audits, contract reviews and failed change reviews as necessary
- Support the Incident and Problem management processes as necessary
Why work for Frontier?
At Frontier, we believe in rewarding our people for a job well done. As an employee you will have access to the following benefits:
- Opportunity to apply for flexible working
- A contributory pension plan to help you save for your future. The plan offers a choice of contributing levels up to 7% of salary, which is matched by us
- 25 days’ holiday (per annum) in addition to Bank Holidays, with the opportunity to purchase up to an additional five days’ holiday per year
- Life Assurance of three times your salary
- You and your friends and family (up to five people) will have access to our Employee Assistance Programme which provides 24-hour support and advice in a variety of areas including financial and wellbeing.
- Access to money saving discounts at selected retailers through our Employee Discounts Programme and our Cycle to Work scheme
- Dedicated learning and development specialists to support your ongoing development
- Access to free eye tests across all roles
- Complimentary parking on site
About Us
Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.
With a vision to be the first choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.
Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.
Our business approach is underpinned by our core values – Integrity, Customer focus and Expertise – or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.
Commitment to Diversity and Inclusion
We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.
We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.
We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.
