IT Operations Engineer (Infrastructure & Operations) London
Job description
IT Operations Engineer (Infrastructure & Operations) – Trading – £65,000 with Remote Working + Excellent Benefits Overview: My client, a FTSE trading organisation based in the heart of the City, London is looking for an experienced Senior IT Operations Engineer to join their growing team. You will work as part of the main Global IT team, who are responsible for developing and maintaining a range of IT services, primarily responsible for looking after End Users estates which includes Desktops, Endpoint Manager / Intune, Exchange on premise & 365 management of VMware Horizon, PowerShell automation and cloud virtualization, and SAAS products, network connectivity as well as providing an escalation point for support. Role & Responsibilities: Responsible for maintaining a subset of live services, including but not limited to: Scheduled checks through all assigned systems Service improvements - managed and transitioned through the established Change Process * Incident and Service Request escalations from other teams Conducting planned resilience and continuity activities through all global systems, services, platforms and offices. * Capacity management across all core services and systems, to ensure growth is predicted and scaled for. * Backup and resilience through Commvault Liaising with third parties and the business to resolve issues and incidents. Work within and adhere to set delivery standards through all incident and request queues. Ensure adherence to the set KPI's and CSF's to support the IT strategic direction and Continuously look and drive for development / training areas and improvements for the entire team * Act as the Subject matter expert on a number of different services. Key Skills & Experience: Collectively 5 years plus experience within an IT Support/ IT Operations / Infrastructure role. Good knowledge of ServiceNow ITSM. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. * Excellent communication skills, able to provide technical support over the telephone, chat, or face to face. * Being meticulous with all Change Control. Knowledge/experience of the following are required: VMWare ESXi & Vcentre / VMware (vCenter + Horizon) PowerShell scripting and automation Backup tools (ideally Commvault, but training can be provided) Office 365 Microsoft Intune (or equivalent MDM Solution) Windows Server Active Directory/Azure Active Directory Exchange (both on-prem and M365) Endpoint Security Software (Cisco Amp - or equivalent) Package: £55,000 – £65,000 Basic Salary Remote Working 1 in 3 weeks on call, 8am – 11pm. + Excellent Benefits IT Operations Engineer (Infrastructure & Operations) – Trading – £65,000 with Remote Working + Excellent Benefits Intec Select
