IT Operations Analyst Luton, East of England, England
Job description
IT Ops Support Analyst
The purpose of this role is to provide dedicated IT support to the teams that work out of the Integrated Control Centre (ICC) who support the day to day operations of the airline, to providing day to day support for all their IT needs and ensure all issues and requests are resolved within SLA.
The role is a hands-on technical service operation role that provides top service and clear communication, You will be part of a large team, working to provide excellent support around the clock.
What you’ll need to do the role
Provide day to day support for the customers working in the ICC, as well as providing end to end monitoring of all the IT tools and applications used by the teams in the ICC
Ideally you’ll have working knowledge and experience of:
Windows based hardware and operating systems
CISCO monitoring tools and a good understanding of network technologies
Application support experience
Demonstrable experience of working and operating in a similar service desk/customer facing support role utilising your excellent verbal and written communication skills to problem solve and triage tickets.
Previous experience of working a 24*7 shift pattern desirable
Location and hours of work
This will be based in Luton, and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts Day and Nights, typically from 7.30am to 7.30pm and 7.30pm to 7.30am
What you’ll get in return
BENEFITS
> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits
About easyJet
At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.
Apply
Complete your application on our careers site.
We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.
