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Job description

OFFICE/IT ADMINISTRATOR

Role Location: Watford, London

About Our Company

Designer Group is a leading international mechanical & electrical provider specialising in turnkey packages for the design, supply, and installation of M&E services. Headquartered in Dublin, we employ in excess of 1000 experienced and dedicated colleagues across the Group. As an industry leader, we work with some of the world's largest multinational companies and our common purpose is delivering ambitious, innovative and sustainable engineering solutions, building client partnerships that bear testament to the standards we uphold.

Our people are the foundation of our continued growth across all client sectors. We invest in our people and have a philosophy of continuous professional development. This investment has produced an innovative and passionate team that deliver projects for our clients safely, efficiently and to the highest standards in the industry. Our approach to everything we do is underpinned by our Values of:

Safe

Trust

Respect

Challenge

Deliver

This is an exciting time for Designer Group, with the fruits of our Engineering our Future Strategy 2025 reflected in our substantial pipeline of work in Ireland, Europe, Africa and South America.

To be successful in this role, you will have a minimum of 3 years’ experience working as an Office Administrator and at least 2 years' experience of working in a reception role, ideally within the Construction or Engineering industry.

You will be reporting to the Office/IT Manager. The overall responsibilities and personal specifications for the position are as outlined below:

Key Responsibilities:

• Act as the first point of contact for all UK IT Queries.
• Provide end-user IT support by responding to IT Service desk tickets ensuring that all activity is accurately documented and recorded in line with ITIL practices.
• Provide Hardware support (desktop, laptop, smart device and other mobile devices) and Software application installation support. Management and co-ordination of ad hoc projects as required.
• Handle IT requests and incident reports based on priority - review and reprioritise or escalate as necessary.
• Manage the IT employee onboarding and offboarding process. Participate in inductions for new starters, outlining Admin and IT section on the presentation. Ensure leavers and starter tracker/checklists and calendar are completed as necessary.
• Ensure IT equipment signed for using Sign Request software.
• Logistics and registering of all IT equipment and movement within the business, reporting damages and losses.
• Co-ordinate retrieval of leaver IT equipment, arrange courier, DPD etc.
• Set up of users accounts on Uniflow as required and programming of printing access codes.
• Set up of users on Field View and Viewpoint as required.
• Ordering, co-ordination and management of installation for photocopiers throughout the business ensuring all offices and sites have equipment required within business guidelines.
• Setting up of video conference meetings and telephone conference calls based in the meeting rooms as necessary on Teams and BT Meet as required.
• Ensuring Desk phones are all correctly connected and voicemails messages set. Internal BT Directory kept up to date.
• Management of photocopier and plotters in the office ensuring necessary toner and paper is in stock and that servicing and engineer calls booked, tracked as required.
• Use of Teams to track tasks and ensure communication within the team environment.
• Ensure company standard and procedures are followed and maintained.
• Place IT orders and process all the way through to allocation in a timely matter including laptops, software, tablets and mobile phones. Production of Internal requisitions for all IT Department purchases, provision on copy invoices, PO’s for all software, as required by IT manager.
• Reconciliation of all IT and Mobile supplier accounts as necessary to ensure timely payment by the Finance team.
• Assist IT/Office Manager with maintenance and review of company intranet on SharePoint.
• Carry out any other office administration as directed.
• Take on duties as First Aider and Fire Marshall.
• Creation and maintenance of user guides in Microsoft Word.
• Provide cover for Office Administrator at Front of House, for holidays/sick days as necessary. Cover includes: Responsible for general reception duties, screening of phone calls as required and communicating messages to personnel promptly, accurately and dealing with any queries where possible, stationery ordering, meeting room management, etc.

Qualifications/Experience:

• Proficient in Microsoft 365 – Word, Excel, PowerPoint and Teams.
• Working knowledge of electronic sign off software. i.e. Sign Request, Adobe Sign.
• Appropriate level of generalist administration/reception experience within a fast-moving environment
• Relevant administration/IT experience in similar industry.
• Strong communication and interpersonal skills.
• Great attention to detail.
• Excellent organizational and coordination abilities.
• Problem-Solving.
• Teamwork.
• Ability to work under pressure.

Good to have but not essential:

• Fire Marshall/First Aid Training (Beneficial).
• Working knowledge of other Microsoft technologies including SharePoint, Intune.
• Recognised IT Qualification and/or IT industry Certification (e.g. ITIL Foundation, Microsoft MD100/101, CompTIA A+).

The Successful Person Will………

• Be able to work independently with minimal supervision.
• Be an exceptional team player, interacting with all departments on a daily basis.
• Able to handle confidential information.
• Flexible and adaptable, willing to train and learn new skills.
• Demonstrate a high attention to detail in every aspect of their work.
• Possess a good grasp of the English language and grammar.
• Be confident and outgoing.
• Be a proactive, self-starter, reliable and able to use own initiative.
• Be able to work under pressure to tight deadlines.
• Take responsibility for their own workload, excellent time keeping.
• Possess exceptional organisational and communication skills (forward thinking)
• Interact confidently with staff at all levels and be seen as approachable.
• Have a ‘can do’ attitude.
• Possess good influencing skills.
• Communicates effectively both written and verbal.
• Builds appropriate, professional and friendly relationships with the teams both in the office and on site.

Benefits

• Pension
• Healthcare
• Career Progression

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Wellness programme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• West London, WD17 1RP: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 2 years (required)
• Customer service: 2 years (required)

Reference ID: Office/IT Administrator