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About the Team

The Zoom IT Infrastructure Cloud team manages all of Zoom's corporate cloud applications (email, IAM, SSO, etc.), user life cycle management using automation workflows, as well as the security of user accounts and data.

About the Role
You will lead and manage a team responsible for the architectural development and deployment of Zoom's IT Cloud Infrastructure. This will include troubleshooting issues, integrating a variety of different systems, and creating solutions to improve security and end user experience.

Responsibilities:

• Lead, coach, and manage a team of System Administrators

• Manage and support the integrity and security of company devices and SaaS applications

• Troubleshoot and resolve end user issues through the use of ServiceNow Service Desk

• Provide support to the IT team to resolve problems with products and applications by meeting customer service standards

• Handle escalations from IT support and provide technical support to our local and remote employees

• Monitor and maintain software licensing and vendor relationships

About You

Basic Qualifications:

• 7+ years of relevant cloud [SaaS] experience

• 2+ years of experience hiring, coaching, and leading a team

• Extensive knowledge of Google Workspace & Email Systems / Email Flow

• Experience using Okta and Okta Workflows

• Experience with API calls & Webhooks

• Strong familiarity with AWS, Azure, GCP

• Security knowledge (OAuth, MFA, Security Keys)

• Bachelor’s degree required

Preferred Qualifications

• Related training & certifications (AWS, GCP, Okta, ITIL)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].