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There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

As a Senior Manager-Citrix Engineering at United Airlines, you’ll lead the Architecture/Engineering team by delivering secure and reliable Citrix solutions in support of the IT strategy and United’s desired business outcomes. Cultivate a continuous improvement culture to provide ever-better methods of delivery and to broaden and deepen the technical skills of the team. Provide leadership to the team removing obstacles to delivery performance and to ensure department and individual goals are met.

• Define implementation methodologies and deployment guidance to ensure clean and repeatable system installations
• Align technical IOE strategy to business requirements related to technology at the edge
• Lead efforts to prioritize team deliverables and properly allocate resources to programs, projects, and other work assignments
• Organize technical organizations including IOE, application development, data analytics, and security to collaborate Citrix strategy
• Ensure all production deployments are fully operational, tested, and properly documented to meet all turnover criteria for production support and auditability
• Strong foundation in tracking multiple technical deliverables simultaneously
• Mentoring and assisting employees to develop individual career development and training plans
• Manage organizational tasks such as HR administration, timekeeping, expense reporting, etc. for all team employees and contractor
• Assist in capital planning, budget tracking, and resource allocation processes as required
• Collaborate with call center and other operations to identify end user requirements and technical constraints to deploying Citrix technology at the edge and datacenters
• Meet with business contacts on recurring basis to capture key technology initiatives in order to align with overall Citrix strategy
• Engage IOE Project Management Office to develop Citrix budgets and programs
• Lead proof of concepts with technology providers to identify Citrix products to address business and technical requirements
• Manage cross functional team to design, test, deploy, and secure Citrix technology solutions for UAL business partners

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree (Information Technology)
• 3 years in IT Management
• 9 + Years of related experience
• Developing and implementing a successful delivery optimization plan
• Expertise in leading and influencing technical staff and working across multiple technology teams
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree