it manager Apsley, England
Job description
We have an exciting new opportunity for an IT Manager to work here at Thrive Homes! This role will oversee day-to-day activities of IT department ensuring quality delivery of service to achieve maximum customer satisfaction.
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.
Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state of the art offices.
The Opportunity
- Oversee day-to-day activities of IT department ensuring quality delivery of service to achieve maximum customer satisfaction.
- Take ownership of IT infrastructure and components, including:
- Internally hosted and cloud hosted services/systems/networks.
- Microsoft stack products and Azure environments.
- User licensing.
- System upgrades
- Back-up management.
- Supporting various line of business systems that are utilised across the organisation.
- Inventory allocation and management
- User hardware procurement and maintenance.
- Manage and oversee appointed Managed Service Provider (MSP), including IT Support/helpdesk, ensuring that Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) are achieved and constantly reviewed.
- Maintain the highest level of cyber security and data protection in line with highest industry standards and audit expectations.
- Represent IT department interests in the support of wider business transformation projects and business as usual (BAU) improvements, with a specific focus on:
- Custom application/PowerApp development
- System integrity and data security.
- Manage annual IT budget, focusing on achieving excellent Value for Money (VFM) at all times.
- Design and report on a range of key performance measures, providing insight and assurance on both cost and performance
- Maintain and update all IT policies and procedures ensuring best practice, covering risk management, business continuity, disaster recovery and essential playbooks.
- Provide leadership, guidance and mentoring to small established internal IT team.
- Work to ‘Future Gaze’ and continuously improve the organisations IT strategy.
- Manage all additional external IT supplier relationships and hold to account as required.
- Take lead on IT communication updates to the Thrive staff.
Requirements
- Ambitious IT Manager or similar seeking a challenging role within and ethical people focused organisation.
- Extensive experience of managing IT Operations, business networks, and security, ideally supported by qualifications e.g. relevant degree, ITIL.
- Working knowledge of networking protocols, switching, routing, firewalls and VPNs.
- Experience of working in a Microsoft stack environment, including Office365.
- Excellent ERP/CRM applications knowledge, ideally Microsoft Dynamics, including development of custom applications and PowerApps.
- Proven track record of continual improvement and achieving VFM.
- Someone who always strives to deliver excellent customer service.
- Excellent interpersonal and communication skills.
- Your ability to role model our core behaviours is as important as technical expertise.
- You must be able to support a culture founded in trust and respect for everyone.
Benefits
- Salary of £60,000 per year
- Thrive’s Top 10!
- Annual Leave - 25 days per year increasing by length of service (up to 30 days)
- Buy or Sell annual leave
- Generous family friendly provision
- Pension - Thrive Homes will pay double your contribution (up to 10%).
- Discretionary Bonus
- Life assurance - a payment of 3x your salary
- Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
- Virtual GP Service (available 24/7)
- Wellbeing reward scheme (earn vouchers through a health app)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!
…and more!
Thrive Homes are committed to Diversity & Inclusion and welcome applications from candidates with any of the 9 protected characteristics.
All roles at Thrive are subject to a basic DBS check
