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Manager, IT

Closing Date: Until Successful candidate is found

Good Samaritan ,Corporate Office
,8861 75 Street, Edmonton, AB

The world could use more good samaritans. If you are interested in a diverse and rewarding career within a dynamic organization, then choose a career where people matter; where you are valued, appreciated for your hard work, and supported. Join a team that empowers you to live up to your potential so that you can feel part of something bigger and make a difference in the lives of others.

The Opportunity

Reporting to the Director of IMTP & Telecare, the Technology Services Manager will lead and manage the Technology department.

Education

• Undergraduate degree in Computer science or Information Systems plus 10 years’ progressive experience with 4 years’ managerial experience.
• A combination of the following certifications is considered an asset:
  • ITIL certification
  • PMP certification
  • COBIT certification
  • CISSP certification
  • Architectural certification

Qualifications

• 5 + years managing an IT department with progressive experience preferred
• 5 years managing customer and vendor relationships.
• Business acumen
• Telecare manager responsibilities (business acumen)
• 5 + years experience with:
  • Communication systems
    • Nurse call systems
    • Phone solutions
    • Wireless communications (eg: Spectralink, Vocera)
    • + others
  • MS SQL Server
  • Application Development
  • Networks
  • Servers
  • Security

Accountabilities

• Supervise and manage multiple projects.
• Assigns and supervises work of all staff.
• Coordinate the work of contractors to achieve corporate wide project goals, including assigning managing tasks, testing outcomes and ensuring quality of services provided by contractors.
• Responsible for recruiting, discipline and performance evaluations of service desk and network administration staff.
• Ability to translate non-technical business needs into technical solutions with defined processes.
• Ability to architect solutions including option analysis with the ability to document and communicate these to the intended audience.
• Strong creative and analytical thinking.
• Demonstrated ability to be flexible by changing routine to accommodate emerging needs and situations.
• Ability to analyze and document business processes.
• Ability to write specification documents and communicate software problems and change requests to software vendors and application developers.
• Ability to prioritize and delegate project tasks.
• Able to handle multiple projects and tasks at once.
• Deliver projects and tasks on schedule.
• Keep Service Levels at our agreed SLA’s.
• Maintain security operational practices, regulations and policies to ensure they are current and being followed.
• Manage and purchase approvals and budget within defined limits.
• Keep the organization updated with the status of our systems.
• Ongoing collaboration with our stakeholders.
• Prepare technical and management reports by collecting, analyzing and summarizing information and trends.
• Create detailed plans for execution and implementation of new processes, including budgetary guidelines.
• Implement SOP’s for all tasks within the Information and Technology realm.

• Service Desk – tier 1 and 2 level support
• Problem Management
• Change Management
• Research, Develop and architect recommended solutions.

22. Implement information and technology solutions that meet business demand
23. Ensure that full SDLCs – system development lifecycles are followed during system implementation.
24. Identify data quality and integration gaps with solutions and recommendations on how to correct these gaps.
25. Coordinate the installation of third party applications new releases, packages and upgrades.
26. Commit to meeting projects deadlines, assist in project planning and project leadership.
27. Ability to understand and manage the Telecare business unit.
28. Ongoing delivery of business reports, dashboards and financials for IT and Telecare business units.
29. Maintain a high standard of cleanliness, keeping the work environment consistently tidy.
30. Adhere to all infection control practices and procedures.
31. Travel as the demand requires, with the possibility of overnight stays.
32. Other duties as assigned