it manager Brantford
Job description
INFORMATION TECHNOLOGY SUPERVISOR – FULL-TIME, PERMANENT
Brantford Public Library provides free access to information, ideas and opportunities for discovery, and spaces to use and share them. Our expertise and services are accessible and help empower the citizens of Brantford.
The Information Technology Supervisor position leads and supervises the provision of technology support for services to the public and Brantford Public Library administrative operations.
The Library’s technology enhances all services and enriches the experience of customers using them. Through collaboration with Library Management and staff, the position will be responsible for understanding business requirements and coordinating business solutions improvements and integration to meet these requirements.
The role will develop and manage projects to implement business solutions improvements, integrations, infrastructure and information security. This role will also be responsible for the supervision of Library unionized IT staff, including task assignment and performance management, and will ensure that all service requests are addressed in a timely manner.
Department: Information Technology
Reports to: Corporate Services Administrator
Classification: Full-Time, Permanent
Salary Range: $64,217.00 to $75,550.00
Hours of Work: Monday to Friday - 35 hours per week - Day Shift
Qualifications:
Post-Secondary Education in Information Technology, Computer Science or a Business Degree
Project Management Certification such as PMP or CAPM (desirable)
Recognized Solutions Analyst Certification such as Associate Computing Professional (ACP)
Minimum of 4 years of relevant experience
Proficiency with Microsoft Office Suite and applicable IT software required
Valid G-class License and access to a vehicle
Responsibilities:
Supervision and Leadership:
Deals with challenges and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information to meet the technology needs of staff and customers, to enhance their library experience, and to meet the requirements of the Library’s Strategic Plan
Supervises the effective monitoring, maintenance and optimization of all equipment, hardware and software, Internet-based services, mobile devices, self-service, wireless access, public and staff computers and networks
Collaborates with management and staff teams to ensure the effective and efficient delivery of system-wide library services, in order to fulfil the Library’s strategic objectives
Facilitates business decision-making processes; captures and disseminates technical and business information
Coordinates the day to day work of the Technology Support Technician, assigning tasks and monitoring performance
Coaches IT staff in developing target skills and capabilities
Directs the development, delivery, evaluation and prioritization of all technological support services to meet the needs of staff and customers, to enhance their library experience, and to meet the requirements of the Library’s Strategic Plan
Develops short and long-term technology plans
Supervises the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met. Ensures adherence to relevant policies and procedures
Technologies and Relationships:
Monitors and communicates new technology trends of potential value to the Library
Manages IT related projects including responsibility for the provision of support services to projects
Adopts holistic view to identify and analyze problems and opportunities and contributes to the recommendation of improvements
Engages and collaborates with a wide range of staff, including those at the Management level
Ensures that service delivery (IT ticket system) is tracked and monitored, metrics and reports are analyzed, and issues are resolved
Monitors the performance of technology services and provides status reports to Managers
Identifies and manages resources needed for budgeting, estimating, planning, developing and delivering a specified portfolio of technology services and systems
Reviews IT related business cases (requirements, potential benefits and options) and determines appropriate procurement routes
Contributes to the development of pre-qualification questionnaires, RFPs and tenders, using market knowledge to inform specifications
Evaluates tenders and RFPs based on specification and evaluation criteria, and provides recommendations to contracts and service level agreements
Leads the assessment, analysis, development, documentation and implementation of changes
Monitors and reports on supplier performance, customer satisfaction, and adherence to security requirements. Validates that suppliers’ performance is in accordance with contract terms
Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
Assists Management with the development of Information Technology related policies, strategies, capital plans and budget
Provides written status reports on the Library’s IT portfolio of projects
Complies with Library policies and procedures
Maintains the confidentiality of information accessed through job activities
Performs other related tasks as assigned by the Corporate Services Administrator and the CEO/Chief Librarian
Other duties consistent with the job responsibilities
Satisfactory Police Check Vulnerable Sector is required as a condition of employment.
Application Instructions:
Please apply with cover letter and resume, as one PDF file, by email to **@****************.** no later than April 28, 2023 at 5:00 p.m. While we sincerely appreciate the interest of all applicants, only those selected for an interview will be contacted.
Our Commitment:
Brantford Public Library is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance by emailing **@****************.**
About Dentons
CEO: Elliott Portnoy
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Company - Private
Website: www.dentons.com
