Infrastructure Engineer:

Full Job Description

Primary Purpose:

• To support the day-to-day delivery of the IT function and lead technical projects.
• Working knowledge of technologies - Office 365, VMware, Veeam and SQL.
• Responsible for delivering corporate solutions ensuring the highest levels of availability, performance, and cybersecurity
• Manage global and local site infrastructure troubleshooting, changes, and projects
• Lead continuous improvement initiatives.
• Maximize performance and stability through systems monitoring, resolving problems and outages, and making improvements to the existing architecture.

Key accountabilities:

• Co-ordinate technical responses between 3rd line and 2nd line assisting in resolutions and mentoring
• Design, implement and support enhancement/changes
• Produce and maintain operational documentation for technical solutions
• Provide 3rd line support
• Participate in incident, problem, service request and change management
• Preparation and compilation of technical documentation to support new system developments
• Engaging regularly with internal 1st/2nd line analysts to assist with escalated faults

Technical skills requirement:

• Provide escalation support to the 2nd line team
• Experience in managing IT Projects
• VMware – vSphere 6.7-7.0
• Windows Server OS administration - including Active Directory
• Azure administration
• O365 Suite – SharePoint Online/OneDrive/Teams including Azure Active Directory
• Backup technologies – Veeam
• AWS infrastructure awareness
• Knowledge of Sophos End Point Protection
• Experience with Salesforce and supporting Developers
• Strong documentation and communication skills
• Good working knowledge of ITIL
• Proven previous experience of 3rd line support
• Knowledge of MAC O/S and MAC endpoint management

Key objectives:

• Engaging regularly with internal 1st/2nd line analysts to assist with escalated faults
• Management of ServiceDesk queue escalations
• Work as part of a team providing Windows/macOS support
• Contribute to improve IT policies
• Automate IT tasks and duties to improve the efficiency of the department and other tasks within the company.
• Support delivery of IT Infrastructure projects

What you'll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• All expenses paid company events in sought after venues
• Birthday gifts and time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative, spacious offices with breakout areas and bar
• Dry cleaning and tailoring service
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Cycle to work scheme
• Smart pension scheme following a three-month probationary period

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

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