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IT Helpdesk Representative Dunfermline, Scotland

Optos

Full Time Dunfermline, Scotland 20798 - 24013 GBP ANNUAL Today

Job description

Date: May 24, 2023

Location: Dunfermline, GB, KY11 8GR

Company: Optos

IT Helpdesk Representative

Permanent

ROLE SUMMARY

We are currently looking for a passionate and innovative 1st/ 2nd line Helpdesk Support Representative to join our IT Operations team based in Dunfermline. The successful applicant will become a key player on our new Service Desk and will develop their career over the long term with Optos.

If you are looking for the next step in your career and want to be with a forward-thinking organisation, then this fantastic opportunity could be for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage 1st/ 2nd line issues through our new Service Desk application.
Maintain and troubleshoot a wide variety of devices/ cloud services/ on-premises services and client software applications.
Technical build and setup of standard PC hardware.
Remote installations of software and upgrades.
Creation of knowledgebase articles.
Assist with any new IT service migrations.
Support Optos’ employees both remotely and onsite.

MINIMUM QUALIFICATIONS

24 months IT support experience within a business environment.
PC hardware and configuration skills essential.
Good experience of Windows operating systems and mobile IOS.
Solid working knowledge of Office 365/ Microsoft 365 (including Teams and SharePoint).
Knowledge of ITSM operations, responsibilities, workflow processes and procedures.
Willingness to learn new technologies as required.
Strong team player with a flexible attitude to work priorities.
Ability to multi-task, prioritise, and meet all the required deadlines and expectations.
Extremely high level of customer service with excellent communication and interpersonal skills.
Ability to “think on your feet” and react positively to given situations.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

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