IT Helpdesk Assistant (London) London, England
Job description
Team
Administration
Location
London
Type
Permanent
Posted
17-Aug-23
Salary
Subject to Experience
About Us
Bryden Wood is an international company of creative technologists, designers, architects, engineers, and analysts. We bring integrated expertise, innovation, deep experience, open minds, and creativity to unravel clients’ complex problems and create exceptional solutions – all for a better built environment.
The role
The IT Helpdesk Assistant role will sit within our internal IT team based in our London office. You will act as the first point of contact for Bryden Wood employees and guests to receive support within the organisation. This includes diagnosing, repairing, maintaining and upgrading all software and hardware, as well as dealing with IT helpdesk support requests.
You will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate manner and provide support where required.
Responsibilities
- Respond to queries via our ticketing system, email, Microsoft Teams, or phone
- Follow up with users to ensure IT issues are resolved to their satisfaction
- Manage IT assets
- Prioritise incoming user requests and issues
- Provide desktop support and troubleshooting for issues affecting both remote users and office-based users
- Assist the IT team with onboarding and offboarding of employees
- Diagnose problems raised in relation to hardware and software, and escalate to the appropriate individuals/company/service providers
- Troubleshoot issues affecting printers and mobile devices
- Conference room technology support
About you
You will have knowledge of some of the following: Windows 10, Server 2012 R2, 2016, 2019, Office 365, along with the following skills:
- Basic networking (LAN, WAN, TCP/IP) knowledge
- Basic Knowledge of Active Directory and Group Policy
- Good Knowledge of Microsoft OS’s and Familiarity with Microsoft Office and Business 365 products.
- Excellent troubleshooting skills
- Self-confidence and interpersonal skills
- Willingness to learn
- Passion for IT and technology
- Good communication skills (both verbal and written)
- A calm and professional approach when dealing with all client situations
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to work with minimal supervision
- Able to manage time effectively, set priorities appropriately, schedule calls
- Self-motivated, proactive, and enthusiastic
Bryden Wood offers a variety of company benefits including:
- 25 days holiday per year
- Pension scheme matched up to 5% of your salary
- Private healthcare insurance
- Life insurance
- Wellbeing programme
- Cycle to work scheme
Please see here for more info about the benefits of working at Bryden Wood.
