IT Helpdesk Analyst London, England
World Fuel Services
Full Time
London, England
5000 GBP MONTHLY Today
Job description
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.
The IT Operations department at World Fuel Services is responsible for managing and maintaining high levels of availability of all End User Systems used worldwide.
The Helpdesk Analyst role is part of the regional Information Technology services team responsible for the EMEA and APAC regions helping to maintain IT systems .
The candidate will be required to provide Level 1 support to a 5000+ user base across all global locations; will need to provide a high level of responsiveness and ensure that issues are correctly prioritised taking business impact into account and issues are resolved or escalated to SME's in a timely manner.
The individual is expected to resolve issues efficiently, professionally, and in compliance with our established corporate computer standards and procedures.
Duties include:
- Providing 1st line Helpdesk support and a high level of responsiveness to all reported issues and requests.
- Logging, triaging, prioritising and resolving incoming calls, tickets and emails within SLA.
- Providing clear communication to the user community about problem resolution, system outages, and planned events
- Asset management of workstation and mobile devices.
- Provide first time fixes for issues incl:
- PW resets
- Mobile phone and general computer issues
- Simple application issues (i.e. MS Office)
- Assisting employees with simple VPN issues
- Basic AD admin
- Setting up new employees
- Managing a support mailbox
Demonstrable Skills
- 2 years’ Helpdesk experience
- Excellent customer service skills.
- Excellent oral and written communication skills including with those for whom English is not a first language.
- Self-organised and able to manage multiple streams of work and priorities
- Working knowledge of Windows (7 & 10), workstations, printers and mobile devices.
- Focus on delivering value and takes pride in delivering a good service
- Working with 3rd parties to raise issues and procurement needs
- Basic Active Directory skills
- Ability and willingness to collaborate with a distributed globally distributed support team
World Fuel Services
http://www.wfscorp.com
Miami, United States
Michael J. Kasbar
$10+ billion (USD)
1001 to 5000 Employees
Company - Public
Energy & Utilities
1984
