IT First Line Support

IT First Line Support Birmingham, England

Colas Rail UK
Full Time Birmingham, England 27364 - 35104 GBP ANNUAL Today
Job description

Position: IT First Line Support
Division: Colas - UK IT Shared Services (CUK - ITSS)
Location: Birmingham
Reporting to: Senior Technician and Team Leader
Purpose of the Role
To provide IT support at a first line level to internal customers.
Key Tasks
  • Taking and logging of calls on ServiceNow
  • Creating/deleting/updating of user accounts
  • IT ordering including renewals of licenses and software agreements authorized by the IT Director
  • Control and match invoices and scan all documentation
  • Maintain Asset and software database
  • Update and maintain software license database
  • Manage starter/leaver process from an IT perspective
  • Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc)
  • Scanning of order forms/user forms and other important documents
  • Create and manage IT internal business procedures as guided by the IT team
  • Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team)
Person Specification
The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner.
Qualifications/Experience
  • Experience in using Microsoft Office suite ¿ version 2010 onwards.
  • Experience of using call logging system
  • Basic understanding of Microsoft networking including Active Directory
Colas Shared Services in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability, age, religion, or gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. We will create a workforce that is reflective of the communities we work and live in.

IT First Line Support
Colas Rail UK

www.colasrail.com
Courbevoie, France
Francis Grass
$500 million to $1 billion (USD)
5001 to 10000 Employees
Company - Private
Rail Transportation
2008
Related Jobs

All Related Listed jobs

Sales Assistant - Oxford Street
Mango London, England Today

To be familiar with and offer services according to the needs of customers in order to maximise sales. We are looking for a self-motivated team player who is a

UX/UI Designer
ECOMMPAY London, England 50000 GBP ANNUAL Today

To ensure quality control of the implementation of the product, make sure that the product is implemented according to design guidelines.

VisitScotland - Members
Scottish Government Scotland 92560 GBP Today

A good understanding of government policy, national priorities, and local issues relevant to a public body; Experience in a multi-national organisation in the

Waiter / Waitress
TGI Fridays London, England 20180 - 22280 GBP ANNUAL Today

28 days paid holiday (pro-rata). Competitive starting salary + unlimited gratuities + weekly pay every Friday. 50% off in all our restaurants.

Trainee Operator
Colloids Kirkby, England 24094 - 29088 GBP ANNUAL Today

Operating the FLT to transport finished goods. Manually packing product from the extrusion lines. Using the stretch wrapper to secure finished product.