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IT First Line Support Birmingham, England

Colas Rail UK

Full Time Birmingham, England 27364 - 35104 GBP ANNUAL Today

Job description

Position: IT First Line Support

Division: Colas - UK IT Shared Services (CUK - ITSS)

Location: Birmingham

Reporting to: Senior Technician and Team Leader

Purpose of the Role

To provide IT support at a first line level to internal customers.

Key Tasks

Taking and logging of calls on ServiceNow
Creating/deleting/updating of user accounts
IT ordering including renewals of licenses and software agreements authorized by the IT Director
Control and match invoices and scan all documentation
Maintain Asset and software database
Update and maintain software license database
Manage starter/leaver process from an IT perspective
Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc)
Scanning of order forms/user forms and other important documents
Create and manage IT internal business procedures as guided by the IT team
Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team)

Person Specification

The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner.

Qualifications/Experience

Experience in using Microsoft Office suite ¿ version 2010 onwards.
Experience of using call logging system
Basic understanding of Microsoft networking including Active Directory

Colas Shared Services in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability, age, religion, or gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. We will create a workforce that is reflective of the communities we work and live in.

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