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Job description

Desktop / Field Engineer

This role is based in an office, remote & onsite across multiple locations around Northamptonshire. We are particularly interested in candidates that live around the Kettering / Corby areas. Applicants must hold a full driving licence& have access to a car

You will provide desktop support to end users over the phone, using remote control tools and face to face in the field. You will cover shifts on the technical service desk so excellent customer service experience will be one of your strong points.

Role requirements & qualifications:

• Experience providing deskside support
• Degree in relevant IT subject or equivalent experience
• Experience working within an ITIL framework.
• Proven software and hardware troubleshooting skills
• You should have good written & verbal communication skills with the ability to convey complex information and ideas in an understandable manner
• Working knowledge of Microsoft Windows and MS Office applications
• Good problem solving and decision-making skills
• Provide On-Call support when required outside business hours
• Able to analyse data from various sources in order to make an informed decision

Support:

• Microsoft operating systems and applications,
• Configuration of network printers,
• Endpoint updates issues,
• Infrastructure installations,
• WIFI & Wireless access point installs,
• Anti-Virus Support,
• Cabinet patching,
• Clinical system support,
• VPN remote access support.

Why work for us?

Arden & GEM is an established business within the NHS. It has a wide customer base including NHS England, ICBs, GP practices, Local Authorities, and a range of other Healthcare providers. With offices throughout the Midlands, North West, and South East we cover a core geographic patch that extends throughout the country.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

If you enjoy recognition and strive to be the best at everything you do, then this could be the perfect opportunity to join a successful business that rewards & recognises excellence.

What we can offer?

• Competitive salary (Band 5 AFC) £27,055 - £32,934 per annum
• Remote working opportunities
• A meaningful and engaging career, one that supports your career goals, all while nurturing a healthy work-life balance.

Key skills & role responsibilities:

• Perform complex installations and configurations of desktops, laptops, software & related hardware
• Ability to work under pressure to meet SLA's, particularly around First Time Fix and Call Answer times
• In this role you will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.
• You must possess a calm & friendly disposition & be able to manage difficult situations with all levels of staff.
• Be customer centric, making sure the customer is always happy with the service and installation completed onsite
• You will be liaising with remote teams to drive incidents to resolution