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Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment. Our value-led culture underpins everything we do and we believe that every colleague contributes to the growth and success of the business.

The Internship programme is 8 weeks long and starts on 24th June 2024. It is designed for students currently studying and undertaking a relevant University degree, who will be returning to university after the internship. Candidates must be available for the duration of the 8 week programme.

We are advertising a number of internships across different departments. Please apply to the one or two vacancies which best align with your academics and career aspirations. This vacancy will remain open until we have received enough applications. Therefore please apply promptly if you are interested.

Job Purpose

The Intern will offer support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Key responsibilities

• Responding to telephone and email incidents, ensuring queries and service requests are logged and processed in a professional courteous manner based on an agreed SLA or OLA.

• Perform initial triage and attempt a first fix on incidents and requests, allocating calls to other members of the team and department as part of a structured escalation.

• Provide proactive updates on the progress of request, including follow up with customers to ensure full resolution of requests

• Process access management requests including joiners, movers and leavers based on an agreed SLA.

• Assist in driving the knowledge management process by creating and maintaining articles for the team and department.

• Create and maintain self-help documentation for customers.

• Maintain an accurate asset inventory.

• General administration duties as and when required.

• Any other duties required to ensure an effective and efficient Service Desk service are delivered in accordance with the team goals.

Key Interfaces

• IT Team

• All Business areas across the group

• 3rd party suppliers

Knowledge & Experience

• Understanding of Windows products

• Knowledge of IT systems

• Problem solving and investigative mindset

• Network knowledge, including WINS\DHCP, DNS, Proxy and application servers

• Knowledge of Exchange Server

• Understanding of Active Directory

• Knowledge in building, imaging and maintaining PC and mobile devices

• Ability to communicate effectively at all levels

• Experience in support Microsoft Windows 10, Office 365 and CRM products

• Strong team player but equally able to work on own initiative

• Workstation Imaging Software

• Proven track record of troubleshooting/problem solving skills

• Working knowledge of Microsoft server solutions, network technologies, network protocols, security devices and applications and internet infrastructure

• Excellent communication skills both written and verbal with colleagues and providers.

Core Competencies

• Problem Solving & Judgment

• Customer Focus

• Planning & Reviewing

• Performance Focus

• Expert Knowledge

• Communication & Confidence

Application Process

Applications for this programme will be open until we receive enough applications. When that happens, we’ll close the programme to new applications. Please complete your application as soon as possible to avoid missing out.