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The Digital, Data and Technology function is responsible for the provision of IT and related services to all UKEF users. The Division has three principal areas of responsibility:

• The provision of IT infrastructure, equipment and support services for the Department;
• The definition, development and testing of bespoke software for the Department; and
• Definition of the Enterprise Architecture for the Department and the logical design and business analysis of UKEF IT systems.

This post sits within the IT Operations function (number 1 above) within UKEF. The IT Operations functions vision is to provide a first class employee experience with technology. We deliver, provide, manage and support critical IT services to the UKEF business. We own and define the employee experience across all technology our customers use, to enable greater productivity throughout the business.

We are here to enable and ensure that our employees have a first class, seamless and productive experience with their technology.

This End User Computing Engineer plays a critical role in supporting UKEF services and business objectives, through delivering a first class employee experiencing with technology and also when delivering support and maintenance IT services within the organisation. In addition, it is a role which requires an individual to be responsible and accountable for the delivery of such services, which includes both desktop technology, infrastructure as well as digital and data services. The role function is as part of the wider IT team, as well as requiring the role-holder to work independently in-office/remotely.

You will need exceptional IT support experience, including but not limited to laptop, tablet, and mobile experience. Some Microsoft Azure and networking experience would also be advantageous. You will need to be a team player and effective team member and that KPI’s, SLAs and customer satisfaction targets are consistently achieved.

We are looking for someone who is positive, collaborative and helpful colleague with good attention to detail when working in a fast paced, dynamic government department.

An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible.

At this role level, you will:

• provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve
• coach associates and share knowledge with team colleagues

• Provide IT support daily onsite (1HGR) and remotely 500+ colleagues in a variety of locations
• Ensuring that IT SLAs are met, and IT policies are adhered to by planning, managing, and maintaining workload;
• Observe trends in issues to help escalate issues and prioritise
• Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities;
• Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365;
• Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment);
• Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

Further duties of the role can be found in candidate information document.

We'll assess you against these behaviours during the selection process:

• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Tell us about an experience in helping a customer(s) with a technical issue. Describe the problem and process you went through with the customer as well as the technical resolution from fault to fix.
• Technical questions relevant to the role.

We only ask for evidence of these technical skills on your application form:

• Tell us about an experience in helping a customer(s) with a technical issue. Describe the problem and process you went through with the customer as well as the technical resolution from fault to fix.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

Name :
Recruitment Team
Email :
[email protected]

Recruitment team

Email :
[email protected]