IT Desktop / End User Computing Manager - Senior

IT Desktop / End User Computing Manager - Senior London, England

GIOS Technology
Full Time London, England 75 - 81.25 GBP HOURLY Today
Job description

We are hiring for Desktop/EUC/Contact Center / End user Computing - Product Manager - Senior

Location : Remote and 2 days in London, Milton Keynes, or East Kilbride office

  • Managing the day-to-day operation of the Desktop Product Team, leading
  • programme management activities and meeting agreed SLAs/OLAs and
  • the necessary business and IT Service Management processes.
  • Mangaing & Directing Desktop Product Team on which tools or methods to use at
  • each stage of the product lifecycle to meet the needs of the end users
  • across multiple channels and providing insight on how user needs may
  • change overtime.
  • Anticipating problems and implementing mitigations to defend against
  • them, articulating problems and helping the Product Team to resolve the
  • problems
  • Monitoring and reporting on the development and maintenance of
  • products, operational risks and issues, escalating up to the Desktop
  • Product Owner as needed.
  • Managing the quality of Desktop products, including continuous service
  • improvement, ensuring that they meet the needs and expectations of the
  • wider business
  • Maintaining the road-map for Desktop products, ensuring alignment to the
  • Desktop Product Owner s portfolio level road-map and the needs of the
  • business
  • Ensuring alignment to ITSM policies and processes, escalating to the
  • appropriate ITSM contacts as needed

Key Skills : MANAGER - Desktop/EUC/Contact Center / End user Computing

Job Type: Full-time

Salary: £600.00-£650.00 per day

Benefits:

  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • MANAGER - Desktop/EUC/Contact Center / End user Computing: 3 years (preferred)

Licence/Certification:

  • SC CLEARED (required)

Work Location: One location

Reference ID: MANAGER - Desktop/EUC/Contact Center / End user Computing

IT Desktop / End User Computing Manager - Senior
GIOS Technology

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