IT Campus Support Specialist x 2 Roles

Job description

About the Department

Our IT Department has an award-winning reputation for outstanding customer service and modern, secure, and stable technology.

About the Roles

These roles are instrumental in ensuring continuity of service and availability of our systems. You will be acting as second line support for all IT hardware and software enquiries within the University.

Based at our Canterbury campus the roles are essentially customer-facing, working closely with the broader IT Service Delivery Team. Acting as third-line support this may involve identifying and diagnosing technical problems and finding solutions to these and communicating directly with users in order to resolve them. The roles are responsible for the provision, support and replacement of IT supported hardware across all campuses.

About You

You will be helpful, skilled and aim to resolve problems with a methodical, organised and accurate approach. We are looking for proactive individuals who are ready for a new challenge.

The IT Campus Support Specialist role will be important in ensuring the provision of high‑quality technical support and timely customer service. This is a hands-on multi-disciplined technical role within the IT Service Delivery team, ensuring an effective and efficient service.

You will be a confident individual with excellent communication skills in varying circumstances and able to tailor this to your audience. You will enjoy liaising with others and can express yourself in a confident and concise manner. You will be a team player with the ability to work on your own initiative and under pressure.

Working at CCCU

Canterbury Christ Church University is located in the world famous Cathedral city amongst stunning history and heritage. Canterbury is a thriving international destination, with many students and staff choosing to study and work here, making this historic, cosmopolitan city vibrant and culturally diverse.

Our staff enjoy competitive salaries and a great working environment with a number of benefits ranging from the occupational pension scheme to use of the University’s facilities including the library and fitness centre. We are strongly committed to equality and recognise the value of a diverse workforce.

We offer generous holiday entitlements plus eight bank and public holidays, as well as discretionary days over the Christmas period.

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.

How to Apply

Start date for applications: 25th April 2023
Closing date for applications: 9th May 2023
Interviews are to be held: TBC

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications are received.

If you require further information regarding the application process please contact the Recruitment Team at [email protected] or [email protected] quoting the relevant reference number REQ04215.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.

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