WHAT YOU'LL DO

Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.

As a natural people-person you play an important part of our IT operations team. You are responsible for prioritising and assisting in our day to day IT requests and issues, managing our IT assets and supporting implementation of projects with the team.

You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.

Key responsibilities:

Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
Assisting with the documentation of critical and routine technical procedures as well as end user literature
Troubleshoot video conference and telecommunications systems and support key users if required
Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
Assist with hardware asset tracking and inventory management
Assist on projects in an operational capacity for both global and local initiatives

YOU'RE GOOD AT

Key strengths and attributes needed to succeed in the role;

Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
Professionalism to be able to respect all BCG information as personal and confidential
Ability to work independently as well as in a team environment displaying consideration and respect for others
Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust
Appetite for continuous learning to further IT knowledge and career development
Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
Ability to follow established procedures/standards
Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Essential

Ability to effectively communicate and present technical concepts to management, peer group and staff
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
Teams/Zoom meeting setup and basic troubleshooting experience
Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
SCCM or imaging software experience
Exposure to cloud technology
VoIP experience

YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

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