Job description

JOB POST: External

Job title:

IT Assistant

Division:

Global Business Shared Services, UK Based

Reporting to:

Technical Manager

Contract Type:

Permanent, full-time

Location:

Flexible (Home Working/Talking Talent Oxfordshire Office – Wallingford)

Overview

Having an inclusive culture with diversity of thinking is essential to business performance. The only way to ‘shift the dial’ on tough gender and commercial targets is to build more inclusive cultures where everyone is engaged and can reach their full potential. That’s why Talking Talent exists: enabling leaders, organisations and individuals to succeed by unlocking the full power and potential from within – delivering coaching programmes and consultancy that ignite companywide behavioural shifts.

Talking Talent is an international coaching company with a roster of blue-chip clients mainly in professional services. Our 121 and group coaching experiences are our core offering, and we are currently seeking an IT Assistant to support the IT needs of the organisation.

The IT Assistant will report to the Technical Manager and will assist in servicing the company’s IT needs and development. The role will involve the support of software application functions and small amount of laptop and peripheral support - helping colleagues learn the technology and functionality of our systems. The IT Assistant will have a continuous and enthusiastic interest in computers, their workings and capabilities as well as an excellent knowledge of Microsoft 365 based software solutions.

Role & Responsibilities

• To assist the Technical Manager in their duties in relation to IT issues and fixes
• To provide excellent knowledge and support in Microsoft 365, Zoom and office based software solutions
• To provide excellent knowledge and support in HubSpot, Salesforce or an enterprise CRM solutions
• To help and assist colleagues with immediate IT problems and to offer solutions
• Take on supportive project tasks on larger IT projects as directed by the Technical Manager
• Set-up new Laptops, PC’s and/or phone technologies for all employees
• To ensure Company PC’s and Laptops are protected against cyber threats and remain in a secure environment
• To troubleshoot Windows and company software issues
• To configure applications and settings for colleagues
• Support RPF submissions by completing security information

Person Specification

• At least 1 year’s IT Support experience and / or relevant IT qualification
• Advanced experience and knowledge of Microsoft 365, zoom and office based solutions
• Methodical and able to work under pressure
• Excellent Verbal and Written Communication Skills
• Demonstrate a calm and stable approach all at times
• Ability to work under own supervision and manage own workload and tasks
• Flexible and able to manage priorities independently
• Able to learn new skills and technologies
• Display a logical approach to problem solving
• Excellent team player
• Excellent attention to detail

What we can offer you

We offer a range of benefits including:

• Salary: £25,000pa
• Eligibility to join our bonus structure, based on performance
• Pension scheme
• 25 days holiday (FTE) excluding Bank Holidays
• 6 days wellbeing leave (FTE)
• Flexible working
• Employee Assistance Programme
• Hybrid working – 1-2 days a month in the office, in Oxfordshire
• Being part of a growing and fun operations team

How to apply:

To apply for this role, please include your CV and a thoughtfully written cover letter demonstrating how you meet our person specification.

Talking Talent is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, disability, sexual orientation, age, marital status, maternity and pregnancy and gender reassignment.

Job Types: Full-time, Permanent, Graduate

Pay: £25,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (required)

Experience:

• Technical support: 1 year (required)
• Customer service: 1 year (required)
• Microsoft Office: 1 year (required)

Work Location: Remote

Reference ID: IT Assistant