IT Assistant London, England
Job description
About the role
As IT Assistant you will be responsible for providing support to all staff in our 150-person London office. Acting primarily in a first-line support capacity, you will resolve issues in person, over the phone, email or via remote connectivity. The role is varied and requires good client handling and communication skills, time management and multitasking.
ClientEarth is currently finishing a global digital transformation which has involved migrating our on-premises IT infrastructure and services into the cloud and onto the Microsoft 365 environment. The main purpose of this role is to support the smooth IT operation in the London office and provide the required support to the staff and other offices, as required. Given the size of the current global IT team, the role in London will also be required to proactively support the wider organisation in resolving IT issues.
See the job description (below) for a full list of duties for this role.
Meet your Manager.
In this role, you will be managed by Vaarun Malik, our Global Head of IT. Vaarun joined ClientEarth in 2021 and is based in London. Prior to joining ClientEarth Vaarun worked as Group Information & Technology Manager for Mastcraft for over 10 years.
Main Duties
- Be the first point of contact and provide support to all staff for IT queries to ensure a smooth running of our systems.
- Basic troubleshooting of IT software (particularly Office 365) and hardware problems including phones, laptops, mobile devices, conferencing equipment and printers
- Daily monitoring of the IT helpdesk dashboard
- Set up new staff accounts on IT systems, prepare new starters desks and devices.
Role requirements
- Experience in a customer service/customer-facing role, or with assisting colleagues/users
- IT Troubleshooting and basic networking experience
- Good understanding of Windows Active Directory (2019) users and groups
- Knowledgeable in the use of Microsoft Windows 10/11 operating system
- Experience with Microsoft 365 products
- Fluent (CEFR level C2) in English
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: Our flexible working policy allows our people the choice to decide to work from home in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.This position will be based in our London office. Our flexible working policy allows our people the choice to decide to work from home in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based, However, this post requires high office visibility with approximately 80% of the time being office-based.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
