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An exciting opportunity has arisen to join one of the world’s leading professional services organisations in the Customer Experience & Support – Asset Management team. You’ll already have experience of working in a Asset Management function and you’ll be keen to use your skills and experience to further our function in Deloitte.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking to recruit an Asset Management/Technical Analyst which is a hybrid role spanning two important onsite functions.

Firstly, working as part of our Asset Management team you will be jointly responsible for the procurement, deployment, swap, return and disposal of IT assets (Windows PCs, Macbooks, iPhones and peripherals) across our UK estate.

Secondly, this role will involve working as part of the Tech Bar team to provide first and second line hardware and software support to end users, building, configuring and administrating Windows PCs, Macs and iPhones.

A key component of this role requires taking ownership of incidents and service requests, following them through to completion whilst ensuring the customer is kept updated throughout the process. An organised, methodical approach is essential, and you will need to be able to work effectively as part of two different but closely connected teams.

Although the role is largely admin based, there is an element of light physical work involving the lifting and movement of IT equipment.

Connect to your skills and professional experience

Essential Skills \ Experience

• Previous experience with ServiceNow or a similar ITSM system to manage incidents, requests and react to service dashboard data.
• Previous experience managing and maintaining the accuracy and integrity of a CMDB through continual updates and audits.
• Previous experience in IT procurement, requesting quotes, raising purchase orders and receiving stock when delivered to site.
• Previous experience of triaging returned IT equipment to assess what assets will be retained and which will be recycled/disposed.
• Previous experience managing external suppliers to ensure they are delivering to the required service levels.
• Ability to generate reports in Excel and analyse asset data using various functions like conditional formatting, sorting, filtering and lookups.
• Working knowledge and understanding of core business software such as, WIN10, MacOS, MS Office/O365, Teams, Skype and Zoom.
• Working knowledge and understanding of up to 3 generations of HP laptops, MacBooks and iOS devices.
• Excellent customer service skills with an ability to communicate both professionally and effectively via email, IM and voice.
• Demonstrable experience of working in a small team of skill technical operatives managing shared work queues and bookable scheduling systems.
• Ability to collaborate with colleagues and other teams to deliver a great service to our customers, solve problems and drive results.
• Highly organised and capable of prioritising work based on tight deadlines.
• Capable of managing escalations effectively through to closure.
• Ability to identify and drive process improvements using automation wherever possible.

Desirable Skills

• Knowledge and experience of Active Directory, Citrix, In-Tune, JAMF and Networks.
• Project Management certifications.
• ITIL Foundation or higher.
• ServiceNow Practitioner certification.
• Experience working in professional service or consulting companies.
• Experience of using automation within hardware asset management.

Connect to your service line – Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable."

"There are some incredibly talented people here and I get to learn from them every day."

Connect to your agile working options

Location: London.

This operational role is based at our flagship offices in London New Street Square and requires attendance five days a week. The central positioning of the London office provides many options for the daily commute.
Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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