We currently have an exciting opportunity for an IT Apprentice to join our Level 2 Service Desk team based in our Bristol office.

Introducing the IT team

First-class IT systems are absolutely key to the success of any business in today's commercial world and the legal sector is no exception. Our IT team have worked exceptionally hard to enable our business to adapt fully to the virtual working world and we're very lucky to have such a great team. Womble Bond Dickinson prides itself on being at the forefront of technological advancements within the legal profession, something we've become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients.

What will you be doing?

Our IT apprenticeship offers you the opportunity to gain a formal IT qualification (Information Communication Technician Level 3) as well as receiving paid on-the-job training, you'll be supported by Louis, our Level 2 Team Leader, and Gareth, our IT Services Manager will mentor you through your journey with us. You'll also have protected study time to enable you to put the academics and practical work experience together.

You'll work as part of our national team of Level 2 Analysts reporting to Louis. The team have an impressive ambitious list of project work that you'll be able to support with during your apprenticeship with us – from new software roll outs, print fleets, mobile devices and desktop builds, through to office moves and migrations. As well as project work, you'll also be providing hands on system and application support as well as general IT service to all of our people. The role is varied, and you may find yourself assisting setting up a new lawyer who has just joined the firm, helping to set up the technical equipment for the events team, or assisting a client with setting up their equipment and perhaps replacing the keyboard of someone who has spilt their tea again!

This list is by no means exhaustive so you'll have lots to get your teeth stuck in too. Most importantly you'll participate in the wider IT team supporting the business and complete your Level 3 apprenticeship.

What are we looking for?

We're not looking for your to be the finished article, we're here to support your learning and so we're looking for you to have a genuine interest in IT. Patience will be needed for the undemanding tasks like changing toners or replacing accessories, but will be rewarded heartily when sorting out significant issues or niggly bugs for people. As a key member of the wider Level 2 team you'll also assist with remote incident resolution across our other offices using appropriate mediums.

We have a Service Desk who deal with first line queries (based in Plymouth) and they need to be able to escalate queries to you. The services team as a whole, which includes the Service Desk, Level 2 support and IT Training work very closely together to deliver the best possible first time fix rate and endeavour to make the end to end support process seamless to our users so communication and the ability to build relationships quickly is key.

Who are we?

A Top 100 law firm globally and Top 20 law firm in the UK, Womble Bond Dickinson has more than 400 partners and 1,000 lawyers based across 19 US cities and seven UK cities including a significant presence in London. The firm's reach also extends to Europe where it has strategic partnerships with other law firms in Germany and France.

In the UK, Womble Bond Dickinson advises in excess of 40 FTSE 350 companies, many of the largest businesses in the country, government organisations and wealthy individuals. With a focus on eleven key sectors (Energy & Natural Resources; Financial Institutions; Healthcare; Insurance, Manufacturing; Real Estate; Retail and Consumer; Transport, Logistics & Infrastructure; Life Sciences & Pharmaceuticals; Technology and Private Wealth) the firm's experience allows it to build strong relationships and deliver an excellent service to clients.

What makes it great to work here?

We continually work hard to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that can often become lasting friendships.

Through our D&I initiatives we create an environment in which difference is valued. We have a Diversity and Inclusion Group, led by our Board Sponsor, which works with our colleague networks (we currently have firm supported networks for race, ethnicity, and cultural heritage, LGBTQ+, disabilities, families, and women's career development and we're in constant dialogue with our people about how we expand our networks to better support everybody). We encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities and sexual orientations.

As signatories to the Mindful Business Charter, it's important that our people are able to maintain healthy and happy lives, both in and out of work. We have a number of resources and initiatives designed to support health and wellbeing, including our team of dedicated mental health first aiders. We recognise that getting the right work life balance is a priority for all of us and we're very happy to talk flexible working, full-time or part-time working patterns. We also recognise the challenges of relocation and post-pandemic return to the office.

And that's not all, alongside a competitive salary you'll receive a flexible benefits package so you can choose and vary the benefits that matter most to you.

Next steps

If you'd like to apply for the role, please attach a covering letter along with your CV outlining why you're interested in this IT Apprenticeship.

No agencies please, we're an in-house recruitment team!

If this isn't the role for you (or the right time) why not connect with us on LinkedIn or follow us on Twitter and Instagram (@WBD_CareersUK) to keep up to date with all of our opportunities.