IT Apprentice London, England
Job description
About us
Give your IT some GRIT and say goodbye to complicated IT services. GRIT Consultancy are an all-in-one managed UK based IT support, consultancy and hosting solution that your business needs. That means one contact address, the same friendly experts handling your queries and simplified billing for your business’s IT.
Job Title: ICT Apprentice (Field Engineer)
Grit Consultancy
We are looking for a positive-minded individual who can deal with technical issues in a pressed and time-sensitive environment while maintaining a high quality of customer service. This role with be 50% in office and 50% travelling to different sites.
Your technical responsibilities will include but not be limited to:
1. Visiting client sites on a regular basis, acting as the first point of contact and provide first line support.
2. Liaising with customers and providing information to aid them in their day to day IT related activities.
3. Liaising with 3rd party suppliers to address customer tickets.
4. Escalating more complex tickets to the relevant senior technicians and learning from the senior team.
5. Logging and addressing any software or hardware problems detected while on site.
6. *Due to the 24/7 support environment rota-based weekend shifts will be required (once training is complete).
Essential Skills and personal qualities:
1. Experience in a technical support role
2. Strong knowledge in Microsoft 365
3. Strong knowledge of Microsoft Windows 10 and 11
4. Understanding of Windows Server – 2016 and 2019
5. Understanding of Networking Fundamentals
Benefits:
1. Casual dress
2. Flexitime (for appointments)
3. *Zone 1 Travel Card
4. *Company pension
5. *GYM Membership
6. *Spotify Subscription
*Once probation is completed
Schedule:
1. Monday to Friday (9am – 6pm)
2. 23 Days holiday plus Bank Holidays
Job Types: Full-time, Apprenticeship
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free or subsidised travel
- Gym membership
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- London, EC3R 6HD: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What sparked your interest in IT?
- 50% of the role requires working in an office and the other 50% is going to two client sites. Is this something you're happy to do?
Education:
- GCSE or equivalent (required)
Work Location: In person
