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Company Overview -
TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.

Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle.

In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan.

TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others.

Job Overview:
TerraCycle is looking to hire an IT Desktop Support Coordinator on a part time or full time basis with a background in technical
support and experience maintaining IT systems and networks in order to ensure the functionality
and efficiency of offices. You will perform both technical and administrative tasks to guarantee
that the operational aspect of the business is running smoothly.

Primary Responsibilities:

• Carry out the office onboarding for all new starters and guarantee they all complete their office and IT induction
• Review and produce monthly reports on Excel
• Adhere to the IT and Office expenses budget and process related invoices by liaising with the finance team
• Assist with the office postal system
• Manage relationships with IT service providers (IT SP) , phone lines and office wifi
• Order laptops, organising onsite support for laptops with hardware problems, sending laptops back to the provider, extending service contract & warranty etc.
• Submit tickets to request IT Helpdesk assistance.
• Liaise with remote-based IT team to organise set-up of laptops and accounts for new starters and termination of accounts for leavers (training provided).
• Organise timely shipping of IT equipment to new starters and from leavers using UPS.
• Assist with broken computers/printers, conference phones, network

devices and other IT related needs liaising with the Helpdesk team 2Admin\7350006.1

• Organise additional requests to purchase equipment (screen, mouse, keyboard, phones) on behalf of employees
• Manage office mobile phones, contracts and mobile phone support service
• Ensure every company mobile phone/Laptop holder (new and existing) have all signed the mobile phone policy/Laptop agreement and the signed copy has been sent to People
• Operations for record keeping
• Support the office manager with smooth-running of the London office
• Support the general manager with any required administrative tasks and diary bookings
• Manage and coordinate the in-house recycling initiatives and guarantee continuation
• Support the planning of events and office social activities (including team bonding)
• Deputise for the office/facilities Manager in their absence or when needed to support with the day to day office running

Requirements/Skills:

• LAN knowledge.
• Problem solving.
• Operating systems,
• Customer service.
• Verbal and written communication.
• Excellent organisational and analytical mind with a problem-solving attitude.
• Some office management experience.

Benefits:

• A mission driven organisation with a strong team culture where successes are celebrated together

• Competitive salary

• 25 Paid Holiday Days

• Company Pension contribution

• Sick pay

• Quarterly Team Building

• Cycle 2 Work

• Employee Recognition Programs

• 2 Paid Volunteering Days to give back to your local community

• Enhanced Parental Leave

• Employee Discount

• Employee Development opportunities

• Summer/Flex Fridays - early Friday finish

• Hybrid working - opportunity to work from home up to 2 days per week

• Work from anywhere for 1 month in a year

• Office Exchange Programme across our regional and global Offices

If you have any requests for reasonable adjustments during the application process or the interview stage please do let us know by calling our Talent Acquisition Manager on 07717274236.

Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All candidates must already have the eligibility to work in the UK.

TerraCycle is committed to Diversity, Equality and Inclusion.