it analyst United States
Job description
Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients’ needs take us. As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.
We have an opening for an IT Analyst in our Houston office.
The IT Analyst leverages technology to provide business solutions and support to drive organizational effectiveness and continuous system improvement.
In this capacity, the IT Analyst will:
- Work as a technology subject matter expert and propose and assist in implementing solutions to technology challenges and/or processes to improve efficiencies;
- Participate in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings;
- Provide effective, desk-side technical support to users for hardware and software issues or requests;
- Foster data security policies and best practices;
- Maintain the operational availability of computer-related equipment and IT resources, including: PCs, printers, video conference equipment, projectors, servers, data/telecommunications equipment, network infrastructure and audio visual systems;
- Assist with special projects, events and initiatives;
- Maintain asset management activity and status of Firm-owned hardware and forecast inventory needs;
- Work overtime as necessary; and
- Handle additional IT projects as assigned.
Proficiencies:
- Advanced to expert proficiency in Microsoft Operating Systems;
- Advanced to expert proficiency in Microsoft Office Suite;
- Advanced proficiency in Microsoft Operating System application installation and configuration processes;
- Advanced proficiency with data security and security applications;
- Advanced proficiency with project management;
- Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN);
- Advanced proficiency with Smartphone and personal wireless technologies (iOS, iPhone, iPad, BlackBerry);
- Advanced proficiency in networking technologies, cabling topologies and related applications;
- Advanced proficiency in installation and configuration of modems, routers, data communication devices, networking devices and cabling;
- Advanced proficiency in practice support/litigation support applications (Ringtail, LiveNote, Concordance, CaseMap);
- Advanced proficiency in Inter/Intra/Extranet technologies;
- Advanced proficiency in Document Management Systems (WorkSite/FileSite); and
- Fundamental to Advanced knowledge of customer service principles and practices.
Qualifications:
- Bachelor’s degree (preferred);
- At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies;
- At least 3 years of experience in LAN, WAN and network systems support and management;
- At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
- At least 3 years of professional services or law firm experience (preferred).
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.
Eligible employees can participate in the Firm’s comprehensive benefits program, which include the following:
- Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
- Voluntary 401k plan and profit sharing
- 10 paid holidays per year, and a generous PTO program
- Family Support including Paid Parental Leave and Fertility coverage
- Bright Horizons (Back-up child care, elder care and online tutoring)
- Dependent Care
- Wellness programs (Employee Assistance Program, mental health and well-being events)
- Anniversary Bonus Program
- Professional Development Programs
- Transportation Allowance and Commuter Benefits
- Auto/Home/Legal Insurance
- Pet Insurance
- Employee discounts
- And more!
The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women’s Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.
Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
