IT Analyst London, England
Job description
[ABOUT COMPANY]
HMM are a global transportation and liner shipping company and one of top-ten global container shipping lines trading in the major east-west trade routes. Our roots are Korean, our playing field is the globe. With a network of 105 offices in 28 countries, our global team of 3,700 colleagues work every day to find the best solutions for our customers and you can be a part of it by applying to the below available job position we have.
[PURPOSE OF THE JOB]
Assist in providing general IT support to all European users.
- Support H/Q IT teams as they develop, test, and deploy solutions.
- To develop and maintenance the information system.
MAIN JOB RESPONSBILITIES:
- Manage and address all local IT ‘ticket’ requests made via the ITSM.
- End user support for all incumbent IT solutions.
- Update/support in-house ‘COMPASS’ and ‘BI’ system for European users
- Implement changes depending on customer requirements (coming through users) or internal changes (from HQ or EHQ or EU offices)
- Support users on IT issues (including non-COMPASS ones)
[PERSON SPECIFICATION]
WORK SKILLS, GENERAL AND SPECIALIST JOB KNOWLEDGE:
- IT skills (programming and testing, general PC and hardware) – academic and vocational
- Shipping industry applications/knowledge
- EDI processes knowledge
GENERAL SKILLS & PERSONAL ATTRIBUTES:
- Customer care: deliver quick, efficient and polite support to all users, and develop new functions as quickly as possible when asked, but balancing new requests with previously received ones; also see projects through to completion even if request changes during implementation
- Teamwork: try to work within an integrated IT department, and treat all the IT staff in an equal and polite manner
- Communications: talk freely to users, discuss problems and assist them in their work, always providing as helpful a service as possible
- Decision-Making: ability to make quick decisions on user requirements and problems, and act on that; also to prioritise requests in order of importance
- Attitude: try to always maintain a polite and helpful approach to dealing with the users, despite the demands placed on IT (sometimes unreasonable)
Due to the very large number of applications received, we are unable to provide any feedback on unsuccessful applications.
* We cannot consider your application if you have no full permit to work in UK.
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Enhanced paternity leave
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- IT support: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
