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Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Purpose of Position: The IT Analyst who reports to the IT Director will be responsible to support the agency's 400+ employees across 28 different programs. The IT Analyst will be responsible for assisting in the design, organization, modification, and support of GRCCs computer systems, both hardware and software, including the design and installation of LANs, WANs, Internet and intranet systems, and network segments.

Schedule: Monday through Friday - 9:00am to 5:00pm

Salary Range: $45,940 to $57,425

Role, Responsibilities & Essential Duties

• Support LANs, WANs, network segments, Internet, and intranet systems
• Maintain system efficiency
• Ensure design of system allows all components to work together
• Troubleshoot problems reported by users and identify their needs
• Make recommendations for future upgrades
• Maintain network and system security
• Analyze and isolate issues
• Monitor networks to ensure security and availability to specific users
• Evaluate and modify system's performance
• Maintain integrity of the network, server deployment, and security
• Ensure network connectivity throughout a agency's LAN/WAN infrastructure is on par with technical requirements
• Design and deploy networks
• Perform network address assignment
• Assign routing protocols and routing table configuration
• Assign configuration of authentication and authorization of directory services
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
• Maintain network servers such as file servers, VPN gateways, intrusion detection systems
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches

Qualifications/Educational Requirements

• Associates Degree required
• Minimum of 2 years experience

Skills, Knowledge and Abilities

• Ability to install and support Windows and Mac OS
• Set-up and maintenance of Microsoft Office and Office365
• Maintenance of the GRCC Website setting
• Ability to perform sql data client setup
• Copier and printer software setup and maintenance
• Ability to learn NEC Phone System

Computer Skills: To perform this job successfully, an individual should have/be:

• Sound knowledge of Microsoft Office and Office 365 a must

Physical Requirements

• Ability to lift 30 pounds
• Frequent travel between programs
• Ability to sit and stand for long periods of time

Work Environment

• Office

Benefits

• Medical/Dental/Vision Health Coverage
• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
• Total of more than 6 weeks (a month and half) of paid time off
• Access to mental health and wellness benefits through Headspace Health. Headspace Health partners with over 2,500 companies and health plans to provide access to meditation, mindfulness, coaching, therapy, and psychiatry to their members and employees.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.